Front Desk Agent

The Crescent Hotels Group; Carthage (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Front Desk Agent to join their team. This role is pivotal in creating a welcoming atmosphere for guests, ensuring their comfort and satisfaction throughout their stay. As the primary point of contact, you will facilitate communication between guests and hotel departments, playing a crucial role in delivering exceptional customer service. If you thrive in a dynamic environment and have a passion for hospitality, this opportunity is perfect for you.

Qualifications

• 1 year of experience in Hotel Front Desk preferred.
• Proficient in customer service and communication.

Responsibilities

• Ensure guests have an enjoyable and comfortable stay.
• Act as the main hub of communication between guests and departments.

Skills

Customer Service

Communication

Problem Solving

Tools

Fosse

Job description

Description

For some, traveling and being away is fun; however, many travelers miss being home. Our Front Desk team makes our hotel feel like home. As a Front Desk Agent, your contribution helps ensure guests have an enjoyable and comfortable stay.

What will I be doing?

You will be responsible for taking care of our guests during their stay. You are the main hub of communication between our guests and all departments. You will play a key role in the hotel's continuing effort to deliver outstanding customer service and financial profitability.

Schedule: Weekends required. Shifts include 7-3 pm and 3-11 pm.

Qualifications

Experience in Hotel Front Desk preferred.

Experience

• Preferred: 1 year in Hotel Front Desk
• Preferred: 1 year with Fosse

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts