Front Desk Agent

Ivy Hospitality; Indianapolis (IN); On-site; USD 25,000 - 35,000; Part time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Front Desk Agent, der für einen hervorragenden Gästeservice verantwortlich ist. Diese spannende Rolle umfasst das Begrüßen von Gästen, das Verarbeiten von Zahlungen und das Lösen von Anfragen. Wenn Sie eine Leidenschaft für den Kundenservice haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie. Werden Sie Teil eines Teams, das sich dafür einsetzt, den Aufenthalt der Gäste unvergesslich zu machen!

Qualifications

• Kundenserviceerfahrung bevorzugt.
• Starke Kommunikationsfähigkeiten sind erforderlich.

Responsibilities

• Begrüßen und registrieren Sie Gäste effizient.
• Bearbeiten Sie Zahlungen und verwalten Sie die Hausbank.

Skills

Kundenservice

Kommunikationsfähigkeiten

Grundlegende Computerkenntnisse

Education

High School Diplom oder gleichwertig

Job description

Job Title: Front Desk Agent

Join us to apply for the Front Desk Agent role at Ivy Hospitality.

Job Overview: The Front Desk Agent is responsible for providing exceptional service to guests during their stay. Responsibilities include welcoming guests, ensuring smooth check-ins and check-outs, and addressing guest inquiries and issues in a friendly, efficient manner.

Essential Functions:

• Greet and welcome guests, register them into the hotel system, and verify reservation details.
• Promote and enroll guests in the hotel’s loyalty program.
• Process payments, manage the house bank, and report daily receipts accurately.
• Assist with service requests like issuing keys, handling safety deposit boxes, and posting charges.
• Respond promptly to guest complaints, providing solutions and escalating when necessary.
• Answer calls courteously, provide accurate information, and handle reservations efficiently.
• Assist with transportation services and luggage handling.
• Provide information about local area, hotel services, and amenities.
• Manage guest requests such as laundry, messages, wake-up calls, mail, and faxes.
• Prepare for VIP guests and follow all operational procedures.
• Maintain a positive attitude, communicate effectively, and contribute to a team environment.
• Handle keys properly, adhere to security policies, and protect guest confidentiality.
• Promote hotel amenities and upgrades to enhance guest experience.
• Maintain a neat appearance according to company standards.

Qualifications:

• High School diploma or equivalent.
• Previous customer service experience preferred.
• Strong communication skills, basic computer skills.
• Ability to stand for extended periods and lift up to 15 lbs.
• Willing to work flexible hours, including nights, weekends, and holidays.

Additional Details:

• Seniority Level: Entry level
• Employment Type: Part-time
• Job Function: Management and Hospitality