Front Desk Agent

Millennium Hotels and Resorts; Los Angeles (CA); On-site; USD 30,856 - 43,947; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k)

Life Insurance (Basic, Voluntary & AD&D)

Paid Time Off (Vacation, Sick & Holidays)

Free meals while on duty

Free on-site parking

Free dry cleaning services

Job summary

A premier hotel group in Los Angeles is seeking an enthusiastic Front Desk Agent to provide a warm welcome and help create a positive first impression for guests. Key responsibilities include handling check-ins and check-outs, managing reservations, and addressing guest inquiries. The ideal candidate should have strong communication skills, great attention to detail, and experience in customer service. The position offers a starting hourly rate of $27.15 and includes benefits such as health care, retirement plan, and paid time off.

Qualifications

• Prior experience as a front desk agent or in a similar customer service role is preferred.
• Excellent verbal and written communication skills.
• Must be able to work flexible hours, including nights, weekends, and holidays.

Responsibilities

• Greet guests upon arrival, handle check-ins, and issue room keys.
• Process guest check-outs and payments, providing receipts as necessary.
• Manage room reservations and modifications, ensuring accurate information.

Skills

Communication skills

Customer service

Multitasking

Attention to detail

Education

High school diploma or equivalent

Additional education in hospitality

Tools

Hotel management software

Basic computer applications

Job description

Millennium Hotels and Resorts is seeking an enthusiastic Front Desk Agent to become a vital member of our exceptional team. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm welcome and helping to create a positive first impression of our hotel.

Your primary responsibilities will include checking guests in and out, managing reservations, and addressing any inquiries or requests they may have during their stay. You will play a crucial role in ensuring our guests have a seamless and enjoyable experience, reflecting our commitment to outstanding service.

This position requires exceptional communication skills, a friendly demeanor, and the ability to thrive in a fast‑paced environment. Your dedication to guest satisfaction and attention to detail will help contribute to our hotel's reputation as a premier destination for visitors.

Key Responsibilities

• Greet guests upon arrival, handle check‑ins, and issue room keys
• Process guest check‑outs and payments, providing receipts as necessary
• Manage room reservations and modifications, ensuring accurate information is recorded in the systems
• Respond to guest inquiries and requests promptly, providing accurate information and assistance
• Maintain accurate communications with other departments regarding guest needs and room status
• Address and resolve guest complaints in a professional manner
• Maintain a clean and organized front desk area
• Provide guests with information about hotel amenities, services, and local attractions
• Follow hotel security procedures to ensure the safety of guests and staff
• Carry out additional duties as assigned by the Front Desk Manager

Requirements

• High school diploma or equivalent; additional education in hospitality is a plus
• Prior experience as a front desk agent or in a similar customer service role is preferred
• Excellent verbal and written communication skills
• Proficient in hotel management software and basic computer applications
• Ability to multitask and work efficiently in a busy environment
• Strong attention to detail and organizational skills
• Must be able to work flexible hours, including nights, weekends, and holidays
• Positive attitude with a strong commitment to outstanding customer service
• Ability to work independently and as part of a team
• Familiarity with basic accounting procedures is an advantage

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Holidays)
• Free meals while on duty
• Free on‑site parking
• Free dry cleaning services

Hourly rate: $27.15 per hour.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.