SpringHill Suites Austin Parmer/Tech Ridge - Front Desk Agent

Aimbridge Hospitality; Austin (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading hospitality team as a Front Desk Agent at SpringHill Suites Austin Parmer/Tech Ridge. This role is essential in delivering exceptional guest experiences, managing inquiries, and ensuring smooth operations at the front desk. Ideal candidates will possess strong communication skills and a commitment to customer service excellence.

Benefits

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Qualifications

• Experience in a hotel or related field preferred.
• Strong verbal and written communication skills.

Responsibilities

• Provide outstanding service to guests, maintaining a friendly demeanor.
• Evaluate and select among alternative courses of action quickly to resolve guest concerns.
• Manage multiple tasks efficiently, including handling reservations.

Skills

Customer Service Excellence

Communication

Problem-Solving

Multitasking Ability

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office suite

Job description

SpringHill Suites Austin Parmer/Tech Ridge - Front Desk Agent Address 12520 N Ih-35, Austin, TX, 78753 Compensation $18.00/hour

Job Description

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS/RESPONSIBILITIES

• Customer Service Excellence:Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication:Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving:Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability:Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills:Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
A top choice among hotels in north Austin, we’re located just off I-35 on Parmer Lane, 15 minutes from downtown Austin. As a TripAdvisor Certificate of Excellence award winner, we show every guest what true Texan hospitality is. Our guests enjoy a free breakfast buffet every morning including classic American items and healthy favorites such as hearty oatmeal and fresh fruit. Designed for comfort, our suites have separate living areas with flat-screen TVs, microwaves and mini-fridges and 25% more space than average hotel rooms. Business travelers appreciate our hotel’s free property-wide WiFi and easy access to the nearby offices of Dell, Samsung, TCEQ and Yodle. Here for a weekend getaway? We’re just 10 minutes from the Domain and a quick drive from downtown Austin, 6th Street and Zilker Park.

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