Front Desk Agent

Crescent Hotels & Resorts; Austin (TX); On-site; USD 28,000 - 38,000; Full time

Job summary

Crescent Hotels & Resorts is seeking a Front Desk Agent for their downtown Austin location. This role involves providing exceptional guest service, managing check-ins and check-outs, and ensuring guest satisfaction through effective communication and problem-solving. Ideal candidates will have a background in customer service and a passion for hospitality.

Benefits

Health & wellness programs

Top-tier learning and development opportunities

Travel discounts

Flexible scheduling

401K matching program

Qualifications

• Prior experience as a Front Desk Agent or in a high-volume customer service role.
• Passionate about delivering excellent guest service.
• Flexible with shifts including days, evenings, and weekends.

Responsibilities

• Greeting and registering guests, checking guests out.
• Inputting and retrieving information from the computer.
• Responding promptly to guest inquiries and resolving issues.

Skills

Customer Service

Computer Skills

Teamwork

Job description

At Crescent Hotels & Resorts, we are a team of hospitality professionals deeply connected to and proud of the exceptional experiences we provide for our guests. We believe our Associates are the shining stars of our success! We encourage you to bring your true self to work every day, celebrate you, and support your career growth. We offer health & wellness programs, top-tier learning and development opportunities, and travel discounts to feed your inner explorer. Join us where You Belong. We Care. Shine Bright.

About the Location

Located in downtown Austin, just minutes from the University of Texas, the Hotel Indigo/Holiday Inn Express and Suites Complex is seeking a new team member for our Front Office team. We are committed to providing:

• Highly competitive wages
• Exceptional benefit plans for eligible associates and family members
• 401K matching program for eligible associates
• Flexible scheduling to prioritize your personal needs
• Discounts at our Crescent managed properties across North America and IHG brand properties worldwide

Job Responsibilities

As a Front Desk Agent, your responsibilities include greeting and registering guests, checking guests out, and ensuring outstanding guest service and financial profitability. Tasks involve inputting and retrieving information from the computer, confirming guest details, selecting rooms, coding electronic keys, assisting with check-out, handling payments, and processing foreign currency and gift certificates.

You will demonstrate thorough knowledge of hotel offerings, including room categories, rates, packages, promotions, and local area information. Use up-selling techniques to promote hotel services and maximize occupancy. Respond promptly and courteously to guest inquiries, resolve issues, and negotiate solutions to ensure guest satisfaction.

Candidate Profile

Ideal candidates will have prior experience as a Front Desk Agent or in a high-volume customer service role. You should be passionate about delivering excellent guest service, flexible with shifts including days, evenings, and weekends, possess strong computer skills, and have a team-oriented mindset.

Our Commitment to Diversity

At Crescent Hotels & Resorts, we value diversity and strive to create an inclusive environment where all associates are respected. We are dedicated to open conversations about race, equity, diversity, and inclusion, and actively promote diverse talent through training, recruiting, and advancement opportunities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Please review the "Know Your Rights" notice from the Department of Labor for more information.