Front Desk Agent, The Crimson

Pursuit; Texas; On-site; USD 10,000 - 60,000; Full time

Job summary

Join Pursuit as a Front Desk Agent, where you will create a welcoming environment for guests and ensure their needs are met during their stay. This full-time, seasonal position offers a starting salary of $18.00 per hour and includes perks like discounts on hotel stays and free access to attractions. You will work in a beautiful location, engaging with a diverse team while providing exceptional service.

Benefits

Free access to Pursuit attractions

50% off for friends

Discounts on hotel stays, dining, and retail

Access to subsidized mental health and wellness resources

Qualifications

• Experience in guest-facing roles is preferred.
• Neat appearance and good work habits are essential.
• Ability to communicate effectively and work as part of a team.

Responsibilities

• Ensure guests receive the best service possible.
• Process arrivals and departures, manage reservations.
• Resolve guest complaints and provide information on hotel services.

Skills

Guest service principles

Communication skills

Teamwork

Outgoing personality

Education

Previous guest facing / receptionist experience or education

Tools

Computer knowledge

Job description

What will be your daily pursuit?

Your daily pursuit is creating a welcoming environment for guests by providing a seamless, safe, and enjoyable experience!

What will your compensation be?

The starting salary for this position is $18.00 per hour.

When does this adventure begin?

This is a full-time, seasonal position beginning May 27 or June 3 and running until October 31, 2025.

What perks can you expect?

• Join an inclusive, global team and make lifelong connections.
• Enjoy free access to Pursuit attractions and 50% off for friends.
• Get discounts on hotel stays, dining, and retail.
• Access subsidized mental health and wellness resources.

What will you do in this job?

Front Desk Agents ensure guests receive the best service possible from our properties. They provide guests with their requested room, address their needs, and resolve any complaints they may have throughout their stay. Responsibilities may include:

• Process telephone calls
• Process group arrivals and departures
• Register arriving guests and assign rooms
• Process guests’ departures, calculate charges and receive payment
• Take, cancel, and change room reservations
• Resolve minor guest complaints and refer to Hotel Manager or Front Desk Supervisor as required
• Refer major guest complaints to Hotel Manager or Front Desk Supervisor
• Balance cash and complete balance sheets, cash reports and related forms
• Provide information on hotel facilities and services, and local points of interest
• Arrange services required for guests with special needs
• Provide information regarding room status and special guests to other departments
• Learn the Emergency Response Manual thoroughly
• Learn the Night Audit procedures.
• Perform related Front Desk duties as directed by Supervisor

What skills and experience do you need for this job?

• Previous guest facing / receptionist experience or education an asset
• Neat and clean in appearance and work habits
• Pleasing, outgoing personality
• Knowledge of languages is considered an asset
• Ability to accept direction
• Solid understanding of guest service principles
• Good communication skills
• Knowledge of computers, will train
• Typing skills an asset
• Ability to work within a Team

What will your work environment be like?

• Beautiful. You’ll be working in the iconic, unforgettable, and inspiring location. Regardless of your role, you’ll get the chance to explore and see amazing scenery and wildlife within the Canadian Rockies.
• Fun. You'll be meeting team members from across the globe and participating in tons of team events.
• Independent. You’ll spend your days in and around our amazing properties.
• Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog.
• Busy. Be prepared for a physical working environment involving walking, stair climbing, bending, reaching, and lifting (up to 50 pounds with assistance) as required.

We work as a team and believe that we succeed together. These job duties may change based on the needs of the team and company as a whole.

EEO

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.

Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team!

We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you require accommodation during the application or hiring process under the Canadian Human Rights Act, please contact our Talent Acquisition Team at [e-mail] or visit our offices with a resume if you lack computer access. Thank you for your interest; only candidates selected for further consideration will be contacted.