Front Desk Agent / Night Audit

Hyatt; Round Rock (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality company is seeking a Front Desk/Night Auditor to provide excellent guest service and manage front desk operations. This full-time role involves balancing transactions, running audits, and maintaining guest confidentiality. Ideal candidates will have a passion for customer service and the ability to work independently in a dynamic environment.

Benefits

Company-paid Medical, Dental, and Vision insurance

Vacation/Sick pay

Simple IRA with company match

Leadership development opportunities

Hyatt discounts worldwide

Qualifications

• Passion for customer service.
• Ability to work independently.
• Strong attention to detail.

Responsibilities

• Assist guests efficiently and courteously.
• Balance hotel and restaurant transactions daily.
• Run audits and record revenues accurately.

Skills

Customer Service

Attention to Detail

Organizational Skills

Job description

2 days ago Be among the first 25 applicants

• A Front Desk/Night Auditor will assist guests efficiently, courteously, and professionally in all front desk related functions.
• Balance all hotel and restaurant transactions daily, including credit cards, cash, and change funds.
• Consistently follow all credit, cash-handling, and accounting procedures.
• Run various audits and reports and record all revenues and statistics accurately.
• Read, analyze, interpret, and effectively explain items such as common reports, guest folios, and emergency procedures.
• Maintain privacy and confidentiality of all guest and hotel information.
• Effectively respond to and resolve guest concerns or complaints.
• Perform other duties as assigned.

What You'll Do

• Assist guests efficiently, courteously, and professionally in all front desk related functions.
• Provide excellent guest service.
• Balance all hotel and restaurant transactions daily, including credit cards, cash, and change funds.
• Follow all credit, cash-handling, and accounting procedures.
• Run audits and reports, recording revenues and statistics accurately.
• Analyze and explain reports, guest folios, and emergency procedures.
• Maintain privacy and confidentiality of all guest and hotel information.
• Respond to and resolve guest concerns or complaints effectively.
• Perform other duties as assigned.

What You Will Bring

• A passion for customer service.
• Ability to work independently while supporting hotel operations.
• Strong attention to detail and organizational skills.
• Previous hospitality experience is preferred but not required.
• Willingness to work nights, weekends, and holidays as necessary.
• Ability to lift, carry, or move up to 10 lbs. regularly and stand for long periods.

Benefits

• Company-paid Medical, Dental, and Vision insurance.
• Vacation/Sick pay.
• Simple IRA with company match.
• Leadership development opportunities.
• Hyatt discounts worldwide.

Tudor Management is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.

This position is at a location where Hyatt is not the employer. The employer may be a third-party management company responsible for employment benefits and obligations at this location.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Hospitality

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