Hyatt Place Dallas Grapevine - Front Desk Agent

Aimbridge Hospitality; Grapevine (TX); On-site; USD 28,000 - 35,000; Full time

Job summary

Aimbridge Hospitality is seeking a Front Desk Agent for Hyatt Place Dallas Grapevine. This entry-level position focuses on delivering exceptional customer service, managing guest interactions, and ensuring a seamless experience. Candidates should have a high school diploma and preferably some experience in hospitality. Join a supportive team and enjoy competitive benefits including medical coverage and a 401k plan.

Benefits

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Qualifications

• Experience in a hotel or related field preferred.
• Strong verbal and written communication skills.

Responsibilities

• Provide outstanding service to guests, maintaining a friendly demeanor.
• Manage reservations, check-ins, and check-outs efficiently.
• Address guest inquiries and issues promptly.

Skills

Customer Service Excellence

Communication

Problem-Solving

Multitasking Ability

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office suite

Job description

Join to apply for the Hyatt Place Dallas Grapevine - Front Desk Agent role at Aimbridge Hospitality

1 day ago Be among the first 25 applicants

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

Join Our Team as a Front Desk Agent!

Key Skills/Responsibilities

1. Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
2. Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
3. Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
4. Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
5. Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, those hired into full-time positions are eligible for a competitive benefits package that includes:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Feel welcome at Hyatt Place Dallas/Grapevine. Our hotel offers 24-hour dining options, spacious rooms, event space, an outdoor pool, and shuttle service to DFW Airport. Enjoy easy access to numerous wineries and more attractions during your stay. We’re committed to providing the best guest service in the area. Our team is supportive and collaborative, with regular team-building activities. Join us if you’re looking to grow, succeed, and belong!

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Hospitality