The Gunter Hotel San Antonio Riverwalk - Front Desk Agent

Aimbridge Hospitality; San Antonio (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading hospitality company as a Front Desk Agent at The Gunter Hotel in San Antonio. This role focuses on delivering exceptional customer service, managing guest interactions, and ensuring a seamless experience for all visitors. Ideal candidates will have a high school diploma and experience in the hospitality industry, along with strong communication and multitasking skills.

Benefits

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Qualifications

• Experience in a hotel or related field preferred.
• Strong verbal and written communication skills.

Responsibilities

• Provide outstanding service to guests and enhance guest satisfaction.
• Manage multiple tasks efficiently including reservations and check-ins.
• Resolve guest concerns quickly and accurately.

Skills

Customer Service Excellence

Communication

Problem-Solving

Multitasking Ability

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office suite

Job description

The Gunter Hotel San Antonio Riverwalk - Front Desk Agent Address 205 E. Houston Street, San Antonio, TX, 78205

Job Description

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS/RESPONSIBILITIES

• Customer Service Excellence:Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication:Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving:Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability:Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills:Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
Steeped in the rich traditions of San Antonio The Gunter Hotel dates back to 1909. Listed on the National Register of Historic Places this landmark hotel continues to be part of the city's unique heritage. Centrally located in the Heart of Downtown San Antonio near the river walk and the Alamo. Enjoy craft cocktails at the popular speakeasy Bar 414 and fresh, seasonal dishes at Market on Houston. Whether you are visiting for business or pleasure we know you are going to love the Hotel experience.

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