Candlewood Suites Midland - Front Desk Agent

Aimbridge Hospitality; Midland (TX); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hospitality company is seeking a Front Desk Agent for Candlewood Suites Midland. This role is essential for ensuring a seamless guest experience through excellent customer service and efficient front desk operations. The ideal candidate will manage guest interactions, resolve issues, and maintain smooth operations while working in a friendly and professional environment.

Benefits

Daily Pay options

Medical, Dental, and Vision insurance

Disability and Life Insurance

Paid Time Off

Employee Assistance Program

401(k) Retirement Plan

Qualifications

• High school diploma or equivalent; hotel or related experience preferred.
• Familiarity with hotel management software and Microsoft Office.

Responsibilities

• Provide outstanding service with a friendly and professional demeanor.
• Effectively communicate with guests and team members.
• Quickly evaluate and resolve guest concerns.
• Handle reservations, check-ins, and check-outs efficiently.

Skills

Customer Service

Communication

Problem-Solving

Multitasking

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Candlewood Suites Midland - Front Desk Agent

Join us to apply for the Candlewood Suites Midland - Front Desk Agent role at Aimbridge Hospitality.

About the Role

The Front Desk Agent is the key to our guest experience, combining excellent customer service and communication skills to ensure a seamless and welcoming stay. This role involves managing guest interactions and maintaining smooth front desk operations.

Key Responsibilities

• Customer Service: Provide outstanding service with a friendly and professional demeanor, enhancing guest satisfaction.
• Communication: Effectively communicate with guests and team members, addressing inquiries and issues promptly.
• Problem-Solving: Quickly evaluate and resolve guest concerns.
• Multitasking: Handle reservations, check-ins, and check-outs efficiently.
• Financial Skills: Understand and work with financial information, performing basic arithmetic as required.

Qualifications

• High school diploma or equivalent; hotel or related experience preferred.
• Familiarity with hotel management software and Microsoft Office.

Benefits

Full-time employees are eligible for a benefits package including:

• Daily Pay options
• Medical, Dental, and Vision insurance
• Disability and Life Insurance
• Paid Time Off
• Employee Assistance Program
• 401(k) Retirement Plan

About Our Property

Candlewood Suites Midland SW offers amenities designed for comfort and convenience, including full kitchens, high-speed internet, a 24-hour fitness center, and a gazebo with a grill. Located near shopping and dining options, our hotel provides a home-like environment for long or short stays.

Additional Details

• Seniority Level: Entry level
• Employment Type: Full-time
• Job Function: Management and Manufacturing
• Industry: Hospitality