Front Desk Agent

Hilton Garden Inn Troy; City of Troy (NY); Sur place; USD 38 000 - 46 000; Plein temps

Avantages offerts par ce poste

Paid Time Off

401K Investment

Referral Bonus

Medical Benefits

Dental Benefits

Vision Benefits

Associate Travel Program Discounts

Résumé du poste

Hilton Garden Inn Troy is seeking a Front Desk Agent to greet guests, check them in/out, and handle requests with courtesy and efficiency. You will promote hotel services, manage reservations, and assist with payments and deposits, ensuring a smooth guest experience. A customer-focused team and flexible scheduling are essential.

The role includes up-selling to maximize room rates, providing local information, and handling guest inquiries with professionalism in a busy hotel environment.

Qualifications

• High school diploma or equivalent preferred.
• Skills include: typing, computer aptitude.
• Interpersonal skills, reading, writing, mathematical abilities.

Responsabilités

• Register guests into the hotel in a prompt and courteous manner using up selling techniques to maximize room rates.
• Check guests in and out; process payments according to policies.
• Respond to guest requests promptly; promote hotel services and local attractions.
• Resolve guest complaints to satisfaction and inform supervisor of major issues.
• Handle reservations and deposits; manage cashier duties and safe-deposit boxes.

Connaissances

Typing

Computer skills

Interpersonal skills

Reading

Writing

Math

Formation

High school diploma or equivalent

Description du poste

COME AND JOIN OUR AMAZING TEAM!Full Time Hours! Amazing Travel Benefits!Weekend and holiday availability required.We are pleased to share the benefit options that we offer:Paid Time Off401K InvestmentReferral BonusAssociate Development Plan OpportunitiesInternal Promotion OpportunitiesMedical, Dental, Vision, Voluntary Benefits, FSA and HSA Account options available to Full-Time associatesAssociate Travel Program DiscountsFront Desk Agent is responsible for assisting guests efficiently, courteously and professionally in all front office related functions according to the standards set forth by management. A high standard of service and hospitality must be maintained at all times. Responsible to guests. Able to work flexible schedule. Reports directly to the Front Desk Supervisor. High school diploma or equivalent preferred. Skills include: typing, computer aptitude. Interpersonal skills, reading, writing, mathematical abilities, including basic math. Physical requirements include: speaking/hearing on the phone, reading/writing/typing, lifting and carrying, reaching overhead, pushing, pulling, bending and able to walk stairs. Moving about, usually while standing up for a significant portion of the workday.Duties to include, but not limited to:Registers guests into the hotel in a prompt and courteous manner using up selling techniques to maximize room rates: prepares for group check in and out, and VIP arrivals; becomes informed of events/functions in the hotel during the shift.Checks guests out of the hotel; processes customer payments according to established policies and procedures.Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase guest satisfaction.Resolves guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.Books guest reservations or coordinates with reservation center.Handles departmental accounting of moneys, receipts, guest accounts and other forms of credit; posts all charges; completes cashier’s report, prepares deposit and counts cashier bank.Issues, controls and releases guest safe-deposit boxes.