Front Desk Agent- 3p-11p shift- part time-wkends a must

CLOCKTOWER HOTEL AT CENTURY LLC; Boght Corners (NY); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

401K

Referral Bonus

Associate Development Plan

Internal Promotion Opportunities

Medical, Dental, Vision, Voluntary..

FSA and HSA

Associate Travel Program Discounts

Job summary

CLOCKTOWER HOTEL AT CENTURY LLC seeks a Front Desk Agent to welcome guests, check them in/out, and handle requests with professionalism and warmth. You will use up-selling techniques to maximize room rates, answer inquiries, and promote hotel services and outlets.

Responsibilities include handling guest payments, coordinating with reservation centers, resolving issues, and providing local information. A high school diploma or equivalent and strong typing and computer skills are preferred;

Qualifications

• Proficiency in typing and basic computer tasks.
• Strong interpersonal and communication skills.
• Ability to read, write, and perform basic math.
• Flexible schedule with weekend/holiday availability preferred.

Responsibilities

• Register guests into the hotel in a prompt and courteous manner using up selling techniques to maximize room rates.
• Check guests in and out, including group check-ins and VIP arrivals.
• Process guest payments according to established policies and procedures.
• Respond to guest requests promptly; promote hotel services, facilities and outlets; provide local information to increase guest satisfaction.
• Resolve guest complaints to the satisfaction of the customer and inform supervisor of major problems.
• Book guest reservations or coordinate with reservation center; handle cashier’s duties and deposit procedures.
• Issue, control and release guest safe-deposit boxes.

Skills

Typing

Computer aptitude

Interpersonal skills

Reading

Writing

Mathematical abilities

Education

High school diploma or equivalent

Job description

COME AND JOIN OUR AMAZING TEAM!Most positions do require weekend and holiday availability.We are pleased to share the benefit options that we offer:Paid Time Off401K InvestmentReferral BonusAssociate Development Plan OpportunitiesInternal Promotion OpportunitiesMedical, Dental, Vision, Voluntary Benefits, FSA and HSA Account options available to Full-Time associatesAssociate Travel Program DiscountsFront Desk Agent is responsible for assisting guests efficiently, courteously and professionally in all front office related functions according to the standards set forth by management. A high standard of service and hospitality must be maintained at all times. Responsible to guests. Able to work flexible schedule. Reports directly to the Front Desk Supervisor. High school diploma or equivalent preferred. Skills include: typing, computer aptitude. Interpersonal skills, reading, writing, mathematical abilities, including basic math. Physical requirements include: speaking/hearing on the phone, reading/writing/typing, lifting and carrying, reaching overhead, pushing, pulling, bending and able to walk stairs. Moving about, usually while standing up for a significant portion of the workday.Duties to include, but not limited to:Registers guests into the hotel in a prompt and courteous manner using up selling techniques to maximize room rates: prepares for group check in and out, and VIP arrivals; becomes informed of events/functions in the hotel during the shift.Checks guests out of the hotel; processes customer payments according to established policies and procedures.Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase guest satisfaction.Resolves guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.Books guest reservations or coordinates with reservation center.Handles departmental accounting of moneys, receipts, guest accounts and other forms of credit; posts all charges; completes cashier’s report, prepares deposit and counts cashier bank.Issues, controls and releases guest safe-deposit boxes.