Front Desk Agent

Home2 Suites; City of Middletown (NY); On-site; USD 21,000 - 28,000; Full time

Job summary

Home2 Suites in Middletown, NY is seeking a Front Desk Agent to deliver guest-focused service. You will welcome guests, process arrivals and departures, and answer questions about local attractions and hotel amenities.

The ideal candidate has strong communication skills, basic math, and the ability to multitask in a fast-paced environment. Join a team that values hospitality, teamwork, and growth while maintaining a professional appearance.

Qualifications

• High School Diploma or equivalent is required.
• Previous customer service experience preferred.

Responsibilities

• Greet guests in a friendly, professional manner per Hilton standards.
• Process reservations, check-ins, and check-outs.
• Provide exceptional guest service and respond to requests promptly.
• Maintain guest records and balance cash and transactions.
• Coordinate with housekeeping, maintenance and security for smooth operations.

Skills

Communication skills

English proficiency

Multitasking

Math basics

Education

High School Diploma

Job description

We are seeking a guest-oriented individual to join our team as a Front Desk Agent at the Home 2 Suites located in Middletown, NY!

This property is managed by Gulph Creek Hotels (Wayne, PA). Join a company that values hospitality, teamwork, and growth.

Key Responsibilities

• Greet all guests (internal and external) in a friendly, professional manner and in accordance with Hilton standards


• Process reservations, check-ins, and check-outs


• Provide exceptional guest service and respond to requests promptly


• Ensure guest satisfaction by following through on all needs and concerns


• Share information about hotel services, amenities, and local attractions


• Maintain accurate guest records, billing, and payment information


• Handle in-house account balances and notify management of concerns


• Balance cash, credit card transactions, and shift reports


• Maintain daily logs and checklists


• Communicate effectively with team members and other departments (Housekeeping, Maintenance, Security, etc.)


• Follow all safety and operational standards


• Maintain a high level of professional appearance and consistent attendance


• Keep work areas clean and organized


• Adhere to all company policies and procedures and consistently exemplify company values in all interactions


• Perform additional duties as assigned

Qualifications

• High School Diploma or equivalent required


• Previous customer service experience preferred

Skills & Abilities

• Strong communication and interpersonal skills


• Ability to read, write, and speak English effectively


• Basic math skills (addition, subtraction, percentages, etc.)


• Ability to multitask and stay organized in a fast-paced environment

Physical Requirements

• Regularly stand walk, and use hands for extended periods


• Frequently reach with hands and arms


• Occasionally bend, kneel, or crouch


• Lift up to 50 pounds occasionally


• Must have close and distance vision, color vision, and focus ability