Front Desk Agent

Home 2 Suites - Middletown; City of Middletown (NY); On-site; USD 21,000 - 30,000; Full time

Job summary

Home 2 Suites - Middletown in Middletown, NY is seeking a Front Desk Agent who greets guests, handles reservations, check-ins and check-outs, and delivers exceptional service.

You will communicate with guests and team, maintain accurate records, and balance transactions while upholding Hilton standards and company values.

This role emphasizes a polished appearance, reliability, and teamwork across departments; previous customer service experience is preferred.

Qualifications

• Strong communication and interpersonal abilities.
• Proficiency in reading, writing, and speaking English.
• Basic math skills for transactions and balancing.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet all guests in a friendly, professional manner and per Hilton standards.
• Process reservations, check-ins, and check-outs.
• Provide exceptional guest service and respond promptly to requests.
• Ensure guest satisfaction by following up on needs and concerns.
• Share information about hotel services and local attractions.
• Maintain accurate guest records, billing, and payment information.
• Balance cash, credit card transactions, and shift reports.
• Maintain daily logs and checklists and communicate with other departments.

Skills

Strong communication

English (read/write/spe ak)

Basic math

Multitasking

Education

High School Diploma or equivalent

Job description

We are seeking a guest-oriented individual to join our team as a Front Desk Agent at the Home 2 Suites located in Middletown, NY!

This property is managed by Gulph Creek Hotels (Wayne, PA). Join a company that values hospitality, teamwork, and growth.

Key Responsibilities

• Greet all guests (internal and external) in a friendly, professional manner and in accordance with Hilton standards


• Process reservations, check-ins, and check-outs


• Provide exceptional guest service and respond to requests promptly


• Ensure guest satisfaction by following through on all needs and concerns


• Share information about hotel services, amenities, and local attractions


• Maintain accurate guest records, billing, and payment information


• Handle in-house account balances and notify management of concerns


• Balance cash, credit card transactions, and shift reports


• Maintain daily logs and checklists


• Communicate effectively with team members and other departments (Housekeeping, Maintenance, Security, etc.)


• Follow all safety and operational standards


• Maintain a high level of professional appearance and consistent attendance


• Keep work areas clean and organized


• Adhere to all company policies and procedures and consistently exemplify company values in all interactions


• Perform additional duties as assigned

Qualifications

• High School Diploma or equivalent required


• Previous customer service experience preferred

Skills & Abilities

• Strong communication and interpersonal skills


• Ability to read, write, and speak English effectively


• Basic math skills (addition, subtraction, percentages, etc.)


• Ability to multitask and stay organized in a fast-paced environment

Physical Requirements

• Regularly stand walk, and use hands for extended periods


• Frequently reach with hands and arms


• Occasionally bend, kneel, or crouch


• Lift up to 50 pounds occasionally


• Must have close and distance vision, color vision, and focus ability