Front Desk Agent

Hampton Inn & Homewood Suites Chula Vista; Chula Vista (CA); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Sick and Vacation time

Time and a half for holidays

401k matching

Bonuses

Job summary

Hampton Inn & Homewood Suites Chula Vista, in Chula Vista, CA, seeks a Front Desk/Guest Service professional to check guests in efficiently and maintain a clean, safe environment while ensuring correct room type and rate.

You will use front desk software, keep guest records, and respond to requests promptly, with a focus on brand standards. Flexible shifts are required; health insurance and 401k matching benefit programs are offered.

Qualifications

• Experience in front desk or guest services preferred.
• Ability to check guests in efficiently and professionally.
• Knowledge of basic cash handling and billing procedures.
• Familiarity with front desk software systems.

Responsibilities

• Provide a clean and safe environment for guests.
• Check in guests in an efficient and friendly manner.
• Assure guests are assigned the correct room type and rate.
• Follow brand standards and maintain guest accounts and records.
• Operate front desk software and manage a balanced cash drawer.
• Welcome guests and respond to requests promptly and professionally.
• Know safety and emergency procedures and have basic office software knowledge.
• Work flexible shifts.

Skills

Front desk

Guest service

Cash handling

Office software

Tools

Front desk software

Office software

Job description

2 days ago Requisition ID: 1532

Salary Range: $18.00 To $19.50 Annually

FRONT DESK/GUEST SERVICE

WHO WE ARE:

We lead with care. Open communication, genuine hospitality, and personal growth are at the heart of everything we do. We hold ourselves to high standards-and lift each other along the way.

WHAT WE OFFER:

• A friendly, professional environment
• Room to grow and thrive.
• Competitive pay and bonuses
• Health insurance
• Sick and Vacation time
• Time and a half for working holidays
• 401k matching

WHAT YOU’LL DO:

Front Desk

• Provide a clean and safe environment for guests
• Check in guests in an efficient and friendly manner.
• Assures that guest is assigned type of room requested and the correct rate is charged and guest issues
• Follows brand standards
• Keep records of room availability and guest accounts. Operates front desk software
• Maintain a balanced cash/billing drawer
• Welcome guests and respond to requests in a prompt and professional manner
• Know all safety and emergency procedures
• Knowledge of office software
• Must be able to work flexible shifts