Front Desk Agent

Residence Inn by Marriott Peoria; Peoria (IL); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

Comprehensive training

Career growth

Paid time off

Flexible schedules

Employee discounts

Job summary

Prominence Hospitality Group at Residence Inn by Marriott Peoria welcomes guests with a friendly, professional front desk experience. You will greet guests, check them in, issue keys, and answer inquiries to ensure a warm and memorable stay.

The role emphasizes strong guest service, multitasking, and meticulous records while maintaining a positive, energetic team culture. On-site position with opportunities for growth and comprehensive training.

Qualifications

• High School diploma or GED required; Bachelor’s degree or 2 years of related experience preferred.
• Strong organizational and analytical skills, attention to detail, multitasking.
• Time management and excellent listening/communication skills.
• Working knowledge of Microsoft Office and reservation systems is a plus.

Responsibilities

• Greet guests, register them, issue room keys, and assist inquiries for smooth arrivals and departures.
• Answer and transfer calls promptly with courteous service.
• Monitor lobby and guest areas for cleanliness and maintain front desk records.
• Process purchase requisitions and invoices as needed.
• Maintain a positive energy and resolve guest concerns quickly.

Skills

Customer service

Communication

Multitasking

Time management

Attention to detail

Positive attitude

Education

High School diploma or GED

Bachelor’s degree or 2 years related experience or training preferred

Tools

Microsoft Office

Reservation management systems

Job description

Are you passionate about creating exceptional guest experiences and eager to advance your hospitality career? At Prominence Hospitality Group, we’re looking for a fun, energetic, and detail-oriented Front Desk Agent to be the face of our hotel and ensure every guest has a warm welcome and memorable stay!

Location: Residence Inn by Marriott Peoria 2000 West War Memorial Drive Peoria, IL 61614

Why Choose Prominence Hospitality

• IGNITE Your Career – We invest in you with comprehensive training, career growth opportunities, and leadership development.
• Competitive Pay & Incentives– We recognize and reward your hard work and dedication.
• Paid Time Off– Enjoy time to rest and recharge.
• Work/Life Balance – Enjoy flexible schedules and generous employee discounts (your friends and family benefit too!).
• Inclusive & Empowering Culture– We celebrate diversity and encourage innovation.

What You’ll Do as Front Desk Agent

• Warm Welcome:Greet, register, issue room keys, and assist guests with inquiries to ensure an exceptional arrival and departure experience.
• Guest Service: Answer and transfer calls promptly and politely, ensuring the highest level of customer service.
• Attention to Detail: Monitor lobby and guest areas for cleanliness, maintain accurate front desk records, complete required reports, and process purchase requisitions and invoices.
• Positive Energy: Maintain a positive, upbeat attitude and bring a fun, energetic spirit to the team as we work hard and have fun together!
• Problem Solving: Listen effectively to understand and resolve guest concerns quickly, both face-to-face and on the phone.

What You’ll Bring

• Education & Experience: High School diploma or GED required; Bachelor’s degree or 2 years of related experience or training preferred.
• Skills:Strong organizational and analytical skills, attention to detail, multitasking, and time management.
• Technical Abilities:Working knowledge of Microsoft Office and reservation management systems is a plus.
• Personality:Positive, upbeat attitude with excellent listening and communication skills.

Why This Role Matters

As a Front Desk Agent, you are the first impression of our hotel, setting the tone for every guest’s stay. Your professionalism, warmth, and attention to detail directly impact guest satisfaction and help us shine as a hospitality leader.

Source: Hcareers