Front Desk Agent

crestline-external; Urbana (IL); On-site; USD 16,531 - 24,796; Part time

Job summary

Crestline Hotels & Resorts is hiring a Part-Time Front Desk Agent at Hampton Inn Champaign/Urbana. Join our front desk team and be the welcoming face for our guests, ensuring seamless check-ins and outstanding customer service.

Ideal candidates should have a high school diploma and previous experience in hospitality, along with strong communication and problem-solving skills. This role is essential in maintaining exceptional guest relations and handling requests efficiently.

Qualifications

• High school diploma or GED is required.
• Minimum one year of customer service experience in a hotel environment.
• Basic computer skills are necessary.

Responsibilities

• Assist guests with check-in and check-out processes.
• Resolve guest complaints and ensure satisfaction.
• Maintain knowledge of hotel features and services.

Skills

Customer service

Communication skills

Problem solving

Attention to detail

Education

High School Graduate or GED

Job description

Join our Front Desk team at Hampton Inn Champaign/Urbana as our Part-Time Front Desk Agent and become the welcoming face of our guest experience.

We’re seeking polished, service-driven professionals who create memorable first impressions, deliver seamless check-ins, and a passion for hospitality.

Overview

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answer and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

Potential Career Paths

• Front Desk Supervisor
• Front Desk Manager
• Front Office Manager
• Operations Manager
• Assistant General Manager
• General Manager
• Area Vice President of Operations

Key Duties & Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
• Obtain assigned bank and ensure accuracy of contracted monies.
• Keep bank secure at all times.
• Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
• Process all guest check-ins.
• Verify registration card information with the guest.
• Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
• Direct Bell Person to escort guest and transport their luggage to the room.
• Handle overbooked or walked in guests.
• Accept and record wake-up call requests.
• Monitor, send and distribute guest faxes.
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
• Resolve discrepancies on the room status report with Housekeeping.
• Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
• Process all check-outs.
• Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Education and Experience

• High School Graduate or General Education Degree (GED).
• One year previous experience in a similar position in a hotel.
• Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.