Front Desk Agent

Fairfield Inn & Suites by Marriott Marion; Marion (IL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Career growth opportunities

Competitive pay

Paid Time Off

Work/Life Balance

Inclusive culture

Job summary

Prominence Hospitality Group is seeking a Front Desk Agent to be the friendly face of our Marion hotel. You will welcome guests, handle check-ins, and provide exceptional service to ensure memorable stays.

This role emphasizes guest satisfaction, attentiveness to detail, and teamwork, with opportunities for training and career growth within our hospitality group.

Qualifications

• High School diploma or GED required; higher education preferred.
• Strong organizational and analytical abilities essential.
• Attention to detail and effective multitasking capabilities.
• Proficient time management and guest service mindset.
• Working knowledge of Office tools and reservation systems.

Responsibilities

• Warm Welcome: greet, register, issue room keys, assist guests.
• Guest Service: answer and transfer calls promptly and politely.
• Attention to Detail: monitor lobby, maintain records, reports, invoices.
• Positive Energy: maintain a cheerful, energetic team spirit.
• Problem Solving: listen and resolve guest concerns quickly.

Skills

Organizational skills

Analytical skills

Attention to detail

Multitasking

Time management

Education

High School diploma or GED

Bachelor’s degree or 2 years related experience

Tools

Microsoft Office

Reservation management systems

Job description

Are you passionate about creating exceptional guest experiences and eager to advance your hospitality career? At Prominence Hospitality Group, we’re looking for a fun, energetic, and detail-oriented Front Desk Agent to be the face of our hotel and ensure every guest has a warm welcome and memorable stay!

Location:Fairfield Inn & Suites by Marriott Marion 1400 Champions Drive Marion, IL 62959

Why Choose Prominence Hospitality

• IGNITE Your Career - We invest in you with comprehensive training, career growth opportunities, and leadership development.
• Competitive Pay & Incentives - We recognize and reward your hard work and dedication.
• Paid Time Off - Enjoy time to rest and recharge.
• Work/Life Balance - Enjoy flexible schedules and generous employee discounts (your friends and family benefit too!).
• Inclusive & Empowering Culture - We celebrate diversity and encourage innovation.

What You’ll Do as Front Desk Agent

• Warm Welcome:Greet, register, issue room keys, and assist guests with inquiries to ensure an exceptional arrival and departure experience.
• Guest Service:Answer and transfer calls promptly and politely, ensuring the highest level of customer service.
• Attention to Detail:Monitor lobby and guest areas for cleanliness, maintain accurate front desk records, complete required reports, and process purchase requisitions and invoices.
• Positive Energy:Maintain a positive, upbeat attitude and bring a fun, energetic spirit to the team as we work hard and have fun together!
• Problem Solving:Listen effectively to understand and resolve guest concerns quickly, both face-to-face and on the phone.

What You’ll Bring

• Education & Experience:High School diploma or GED required; Bachelor’s degree or 2 years of related experience or training preferred.
• Skills:Strong organizational and analytical skills, attention to detail, multitasking, and time management.
• Technical Abilities:Working knowledge of Microsoft Office and reservation management systems is a plus.
• Personality:Positive, upbeat attitude with excellent listening and communication skills.

Why This Role Matters

As a Front Desk Agent, you are the first impression of our hotel, setting the tone for every guest’s stay. Your professionalism, warmth, and attention to detail directly impact guest satisfaction and help us shine as a hospitality leader.

Source: Hcareers