Front Desk Agent

Crestline Hotels & Resorts; Urbana (IL); On-site; USD 16,531 - 20,664; Part time

Job summary

Crestline Hotels & Resorts is seeking a Part-Time Front Desk Agent at Hampton Inn Champaign/Urbana. The ideal candidate will be polished and service-driven, creating memorable first impressions and delivering seamless check-ins.

This role includes assisting guests with check-in/check-out, answering phones, and handling special requests. Candidates should have a high school diploma and one year of hotel experience, along with basic computer skills. Join us to enhance our guest experience!

Qualifications

• One year previous experience in a similar position in a hotel.
• Ability to handle guest complaints and resolve issues effectively.
• Ability to maintain positive guest relations at all times.

Responsibilities

• Assist guests with check-in and check-out processes.
• Answer and process all phone calls received.
• Maintain complete knowledge of hotel features and services.
• Process all guest check-ins and check-outs accurately.

Skills

Customer service skills

Problem-solving skills

Attention to detail

Communication skills

Education

High School Graduate or General Education Degree (GED)

Tools

Basic computer skills

Job description

Join our Front Desk team at Hampton Inn Champaign/Urbana as our Part-Time Front Desk Agent and become the welcoming face of our guest experience.

We’re seeking polished, service-driven professionals who create memorable first impressions, deliver seamless check-ins, and a passion for hospitality.

Overview

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

Potential Career Paths

Front Desk Supervisor – Front Desk Manager – Front Office Manager – Operations Manager – Assistant General Manager – General Manager – Area Vice President of Operations

Key Duties & Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
• Obtain assigned bank and ensure accuracy of contracted monies.
• Keep bank secure at all times.
• Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
• Process all guest check-ins.
• Verify registration card information with the guest.
• Obtain back‑up information for guest credit/payment method and input into system; collect cash when designated.
• Direct Bell Person to escort guest and transport their luggage to the room.
• Handle overbooked or walked‑in guests.
• Accept and record wake‑up call requests.
• Monitor, send and distribute guest faxes.
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
• Resolve discrepancies on the room status report with Housekeeping.
• Match the bucket check to in‑house guest ledger report; report discrepancies to Manager.
• Process all check‑outs.
• Process adjustment vouchers, paid‑outs, correction vouchers, miscellaneous charges.

Education And Experience

• High School Graduate or General Education Degree (GED).
• One year previous experience in a similar position in a hotel.
• Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.