Front Desk Agent

Prominence Hospitality Group; Peoria (IL); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

Comprehensive training

Career growth opportunities

Leadership development

Competitive pay

Paid Time Off

Flexible schedules

Employee discounts

Inclusive culture

Job summary

Prominence Hospitality Group in Peoria, IL is seeking a friendly Front Desk Agent to welcome guests, register arrivals, issue keys, and assist with inquiries to ensure a smooth and memorable stay.

As the first point of contact, you will handle calls, coordinate with other hotel teams, and maintain accurate records while delivering warm, professional service with a positive, can-do attitude.

Qualifications

• High School diploma or GED required; Bachelor’s degree or 2 years of related experience preferred.
• Strong organizational and analytical skills, attention to detail, multitasking, and time management.
• Working knowledge of Microsoft Office and reservation management systems is a plus.
• Positive, upbeat attitude with excellent listening and communication skills.

Responsibilities

• Greet, register, issue room keys, and assist guests with inquiries to ensure an exceptional arrival and departure experience.
• Answer and transfer calls promptly and politely, ensuring high levels of customer service.
• Monitor lobby and guest areas for cleanliness, maintain front desk records, complete reports, and process invoices.
• Maintain a positive, energetic spirit and contribute to a fun team environment.
• Listen effectively to understand and resolve guest concerns quickly, in person and on the phone.

Skills

Strong organizational skills

Analytical skills

Attention to detail

Multitasking

Time management

Positive, upbeat attitude

Excellent listening and communication

Education

High School diploma or GED

Bachelor’s degree or 2 years of related experience

Tools

Microsoft Office

Reservation management systems

Job description

Are you passionate about creating exceptional guest experiences and eager to advance your hospitality career? At Prominence Hospitality Group, we’re looking for a fun, energetic, and detail-oriented Front Desk Agent to be the face of our hotel and ensure every guest has a warm welcome and memorable stay!

Location: Residence Inn by Marriott Peoria 2000 West War Memorial Drive Peoria, IL 61614

Why Choose Prominence Hospitality

• IGNITE Your Career – We invest in you with comprehensive training, career growth opportunities, and leadership development.
• Competitive Pay & Incentives– We recognize and reward your hard work and dedication.
• Paid Time Off– Enjoy time to rest and recharge.
• Work/Life Balance – Enjoy flexible schedules and generous employee discounts (your friends and family benefit too!).
• Inclusive & Empowering Culture– We celebrate diversity and encourage innovation.

What You’ll Do as Front Desk Agent

• Warm Welcome:Greet, register, issue room keys, and assist guests with inquiries to ensure an exceptional arrival and departure experience.
• Guest Service: Answer and transfer calls promptly and politely, ensuring the highest level of customer service.
• Attention to Detail:Monitor lobby and guest areas for cleanliness, maintain accurate front desk records, complete required reports, and process purchase requisitions and invoices.
• Positive Energy: Maintain a positive, upbeat attitude and bring a fun, energetic spirit to the team as we work hard and have fun together!
• Problem Solving: Listen effectively to understand and resolve guest concerns quickly, both face-to-face and on the phone.

What You’ll Bring

• Education & Experience: High School diploma or GED required; Bachelor’s degree or 2 years of related experience or training preferred.
• Skills:Strong organizational and analytical skills, attention to detail, multitasking, and time management.
• Technical Abilities:Working knowledge of Microsoft Office and reservation management systems is a plus.
• Personality:Positive, upbeat attitude with excellent listening and communication skills.

Why This Role Matters

As a Front Desk Agent, you are the first impression of our hotel, setting the tone for every guest’s stay. Your professionalism, warmth, and attention to detail directly impact guest satisfaction and help us shine as a hospitality leader.

Source: Prominence Hospitality Group