Front Desk Agent

Blackberry Farm; Cashiers (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Front Desk Agent to oversee daily operations and provide exceptional service to guests. This role involves managing front desk functions, addressing guest inquiries, and ensuring a smooth check-in/check-out process. Ideal candidates will possess strong communication skills, a background in hospitality, and familiarity with OPERA systems. Join a dynamic team in a beautiful setting, where your contributions will enhance guest experiences and support the overall success of the operation.

Qualifications

• 2-3 years of hospitality or customer service experience required.
• High school diploma or equivalent is a must.

Responsibilities

• Respond promptly to guests' requests and manage front desk functions.
• Assist with reservations, check-ins/check-outs, and billing inquiries.

Skills

MS Office

OPERA

Communication Skills

Basic Math and Accounting

Education

High School Diploma

Tools

OPERA

Job description

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Responsibilities

The Front Desk Agent is responsible for daily operations and overseeing all front desk functions. Responsibilities include handling guest questions, problems, concerns, and needs related to lodging or food and beverage, as well as High Hampton itself.

Must have flexibility to work weekends and holidays.

Essential Duties and Responsibilities

• Respond promptly to guests' requests and needs
• Understand Opera functions
• Resolve billing questions and concerns
• Assist with reservations and check-ins/check-outs
• Maintain inventory and a clean work area
• Review daily reports and guest profiles for accuracy
• Assist with booking activities and ensure correct charges
• Understand Point-of-Sale operations
• Support group needs with BEOs and related tasks

Qualifications

• High school diploma or equivalent
• 2-3 years of hospitality or customer service experience

Skills

• Basic MS Office skills; experience with OPERA preferred
• Excellent written and verbal communication skills
• Basic math and accounting understanding

Additional Requirements

• Ability to remain calm under pressure and manage multiple tasks
• Physical ability to sit or stand for long periods, lift up to 50lbs, operate a vehicle, and work outdoors in all weather conditions

Work Environment

Office/front desk area and extensive outdoor property

High Hampton is an Equal Opportunity Employer.