Front Desk Agent

Winston Hospitality; North Carolina; On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Agent to deliver exceptional service to guests. In this entry-level role, you will be the first point of contact, ensuring smooth check-ins and check-outs, and addressing guest inquiries with professionalism. Your ability to manage reservations and provide local recommendations will enhance guest experiences. Join a dynamic team where your contributions will be valued, and enjoy the opportunity to grow within a supportive environment that prioritizes guest satisfaction and teamwork.

Qualifications

• Strong customer service skills to ensure guest satisfaction.
• Ability to handle cash and balance house bank accurately.

Responsibilities

• Check-in and check-out guests while ensuring complete satisfaction.
• Handle guest requests and resolve concerns tactfully.

Skills

Customer Service

Cash Handling

Computer Systems Familiarity

Problem Solving

Job description

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Function

Greets and assists guests with arrivals and departures by handling check-ins and check-outs, providing prompt and courteous service, receiving telephone calls, guest requests, reservations, faxing, and ensuring guest satisfaction.

Responsibilities

• Ensure complete guest satisfaction.
• Check-in and check-out guests.
• Complete guest registration process.
• Familiarity with computer systems for reservations.
• Verify and imprint guest credit cards for authorization.
• Handle cash accurately and balance house bank.
• Assign rooms based on preferences and availability.
• Drive revenue management processes.
• Handle guest concerns tactfully and resolve issues.
• Answer questions about hotel facilities and services.
• Answer telephones and book reservations.
• Provide directions and local recommendations.
• Assist with guest needs and requests.
• Maintain cleanliness of the front desk, lobby, and back office.
• Follow up on check-ins, complaints, and requests.
• Coordinate with other departments to ensure guest satisfaction.
• Understand emergency procedures and participate in safety committees.
• Maintain quality standards for property, product, and service.
• Work flexible shifts to support business needs.
• Ensure security of guests, staff, and assets.
• Support policies and procedures of Winston Hospitality and the hotel brand.
• Perform other duties as assigned.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Hospitality