Front Desk Agent

Raines Company; Waynesville (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Front Desk Agent to provide exceptional service to guests while handling inquiries and reservations. This role is crucial in maintaining a welcoming atmosphere and ensuring guest satisfaction. The ideal candidate will thrive in a fast-paced environment, demonstrating strong communication skills and a commitment to hospitality. Join a family-oriented company that values its employees and offers opportunities for advancement, along with comprehensive benefits including medical, dental, and vision coverage. If you're passionate about providing excellent service and being part of a winning culture, this position is perfect for you.

Benefits

Medical Benefits

Dental Benefits

Vision Benefits

Generous PTO Program

Points-Based Bonus

Daily Pay

Employee Referral Bonus Program

Qualifications

• Experience in customer service or guest-related positions.
• Proficiency in Microsoft Office or similar applications.

Responsibilities

• Greeting guests courteously and efficiently.
• Addressing guest concerns to ensure satisfaction.
• Maintaining high levels of service and hospitality.

Skills

Customer Service

Problem-Solving

Multi-Tasking

Effective Communication

Education

High School Diploma or GED

Tools

Microsoft Office

PMS

Quore

PBX

Job description

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Position Summary:

The Front Desk Agent is responsible for greeting guests in a courteous and efficient manner, handling inquiries, checking-in/out, and reserving rooms.

We offer

Medical/Dental/Vision benefits, a generous PTO program, points-based bonus, daily pay, an Employee Referral bonus program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance within the company.

Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels. Raines maintains a family-oriented culture that emphasizes building relationships with our associates, partners, and communities.

Essential Functions

• Assisting guests efficiently, courteously, and professionally at all times
• Maintaining a high level of service and hospitality
• Promptly addressing guest concerns or issues to ensure satisfaction
• Posting guest charges, collecting payments, and following cash handling procedures
• Handling guest mail and messages with privacy and professionalism
• Being knowledgeable of hotel brands and programs (travel programs, special offers)
• Communicating effectively with various departments and management regarding guest comments and concerns
• Responding quickly to calls, visitors, and team members needing front desk assistance
• Knowing hotel safety and emergency procedures

Qualifications

• High school diploma, GED, or equivalent
• Experience in customer service or guest-related positions
• Proficiency in Microsoft Office or similar applications
• Experience in hospitality as a front desk agent or similar role preferred
• Familiarity with hotel systems like PMS, Quore, PBX preferred
• Fluent English communication skills
• Excellent written and oral communication skills
• Problem-solving, reasoning, multi-tasking, and interacting under pressure

Raines is proud to be an Equal Opportunity Employer and values diversity and inclusion. Pre-employment background check required.