Assistant Housekeeping Supervisor/Front Desk Agent

Raines Company; Waynesville (NC); On-site; USD 30,000 - 50,000; Full time

Job summary

A forward-thinking company is seeking an Assistant Housekeeping Supervisor/Front Desk Agent who will play a key role in ensuring exceptional guest experiences. This position involves coaching and supervising staff, managing housekeeping operations, and maintaining high standards of service. With a focus on creating a welcoming environment, the ideal candidate will possess strong leadership skills and a commitment to excellence. The company offers a supportive culture with opportunities for career advancement, making it an exciting place to grow your career in the hospitality industry.

Benefits

Medical/Dental/Vision Benefits

Generous PTO Program

Points-Based Bonus

Daily Pay

Employee Referral Bonus

Qualifications

• Leadership experience in housekeeping preferred.
• Ability to lift up to 50 pounds occasionally.
• Fluent in English with excellent communication skills.

Responsibilities

• Lead and motivate housekeeping staff to improve performance.
• Manage departmental finances, including budgeting and reporting.
• Assist guests courteously and professionally, addressing concerns.

Skills

Leadership

Customer Service

Problem-Solving

Multi-Tasking

Education

High School Diploma or Equivalent

Tools

Microsoft Office

OnQ

Quore

PBX

Job description

Assistant Housekeeping Supervisor/Front Desk Agent

Join to apply for the Assistant Housekeeping Supervisor/Front Desk Agent role at Raines Company

Position Summary:

The Assistant Housekeeping Supervisor/Front Desk Agent is responsible for coaching, supervising, inspecting, and training staff to exceed guest expectations. They greet guests courteously, handle inquiries, check-in/out, and reserve rooms. They create a welcoming environment for guests and staff, delivering service excellence.

We Offer:

Medical/Dental/Vision benefits, a generous PTO program, points-based bonus, daily pay, Employee Referral bonus, and opportunities for career advancement within a company recognized for rewarding top performers.

About Raines:

Established in 1988, Raines is a family-owned business that develops, manages, and owns leading hotel brands and boutique hotels, maintaining a family-oriented culture focused on building relationships with employees, partners, and communities.

Essential Functions:

• Lead and motivate housekeeping staff, coaching and counseling to maintain morale and improve performance.
• Set standards and procedures for housekeeping operations.
• Plan work schedules and daily assignments based on occupancy and labor standards.
• Manage departmental finances, including budgeting, cost control, and reporting.
• Inspect and evaluate the physical condition of rooms and facilities, ensuring standards are met.
• Recommend repairs, renovations, and coordinate with engineering for work orders.
• Enforce security and handling procedures for guest lost and found items.
• Maintain supplies, conduct inventories, and order necessary materials.
• Ensure proper use and labeling of chemicals and cleaning supplies.
• Evaluate furniture, fixtures, and decor for condition and coordinate renovations.
• Assist guests courteously and professionally, addressing concerns promptly.
• Handle guest charges, payments, and cash procedures.
• Manage guest mail/messages with confidentiality and professionalism.
• Stay informed about hotel programs and offers.
• Communicate effectively with departments regarding guest feedback and issues.
• Respond quickly to front desk needs and emergencies.
• Know hotel safety and emergency procedures.

Qualifications:

• Leadership experience in housekeeping preferred.
• Ability to lift up to 50 pounds occasionally.
• High school diploma or equivalent required.
• Customer service or guest-related experience preferred.
• Proficiency in Microsoft Office or similar applications.
• Experience with hotel systems like OnQ, Quore, PBX preferred.
• Fluent in English with excellent communication skills.
• Strong problem-solving and multi-tasking abilities under pressure.

Additional Information:

Raines is an Equal Opportunity Employer committed to diversity and inclusion. Pre-employment background check required.