Front Desk Agent

Crestline Hotels & Resorts; North Carolina; On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Agent who loves interacting with people. This role involves assisting guests with check-in and check-out, addressing inquiries, and ensuring guest satisfaction. Ideal candidates will be energetic, outgoing, and possess strong communication skills. The position offers a starting pay of $15.00 per hour, along with benefits for full-time employees, including health plans and travel discounts. Join a team where your contributions will enhance guest experiences and open doors to potential career advancement in the hospitality sector.

Benefits

Health & Wellness Plans

401K Matching

Generous Personal Leave Plan

Travel Discounts

Qualifications

• One year experience in a similar hotel role.
• Basic computer skills required.

Responsibilities

• Assist guests with check-in and check-out processes.
• Resolve guest complaints and maintain positive guest relations.
• Maintain knowledge of hotel features and services.

Skills

Customer Service

Communication Skills

Problem Solving

Basic Computer Skills

Education

High School Diploma or GED

Job description

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Do you love interacting with people? Are you a social person? If so, the Courtyard by Marriott Asheville has a position for you. We seek an energetic and outgoing person to join our guest team as a Front Desk Clerk.

Starting @ $15.00

Benefits Available For Full-Time

• Health & Wellness Plans
• 401K Matching
• Generous Personal Leave Plan
• Travel Discounts

Overview

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answering and processing all phone calls received, and handling all special requests for services or information, in accordance with standard policies and procedures.

Potential Career Paths

Front Desk Supervisor → Front Desk Manager → Front Office Manager → Operations Manager → Assistant General Manager → General Manager → Area Vice President of Operations

Key Duties & Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests' needs, respond promptly, and acknowledge all guests, regardless of busyness or time of day.
• Maintain positive guest relations at all times.
• Maintain comprehensive knowledge of hotel features/services, room rates, special packages, promotions, daily house count, expected arrivals/departures, and scheduled group activities.
• Obtain assigned bank and ensure accuracy of contracted monies; keep bank secure.
• Answer department telephone within 3 rings, using correct etiquette.
• Process all guest check-ins and verify registration information.
• Obtain backup information for credit/payment methods, input into system, and collect cash when needed.
• Direct Bell Person to escort guest and transport luggage.
• Handle overbooked or walk-in guests, record wake-up calls, and manage guest faxes.
• Communicate guest information to relevant departments, resolve discrepancies, and process check-outs and vouchers.

Education And Experience

• High School Diploma or GED.
• One year experience in a similar hotel role.
• Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, or disability.