Front Desk Agent

Crestline Hotels & Resorts; Asheville (NC); On-site; Full time

Job summary

Join a dynamic team at a forward-thinking hospitality company as a Front Desk Agent! This entry-level position is perfect for those who love interacting with guests and ensuring their satisfaction. You'll be responsible for managing check-ins and check-outs, addressing guest needs, and maintaining positive relations. With a focus on guest experience, you'll thrive in a supportive environment that values your contributions. Enjoy benefits such as health plans, 401K matching, and travel discounts while advancing your career in the vibrant hospitality industry.

Benefits

Health & Wellness Plans

401K Matching

Generous Personal Leave Plan

Travel Discounts

Qualifications

• One year of experience in a similar hotel position.
• Basic computer skills required.

Responsibilities

• Assist guests with check-in and check-out processes.
• Resolve guest complaints and ensure satisfaction.
• Maintain knowledge of hotel services and promotions.

Skills

Customer Service

Communication Skills

Problem Solving

Basic Computer Skills

Education

High School Graduate or GED

Job description

Join to apply for the Front Desk Agent role at Crestline Hotels & Resorts

Do you love interacting with people? Are you a social person? If so, the Courtyard by Marriott Asheville has a position for you. We seek an energetic and outgoing person to join our guest team as a Front Desk Clerk.

Starting @ $15.00

Benefits Available For Full-Time

• Health & Wellness Plans
• 401K Matching
• Generous Personal Leave Plan
• Travel Discounts

Overview

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answering and processing all phone calls received, and handling all special requests for services or information, in accordance with standard policies and procedures.

Potential Career Paths

Front Desk Supervisor – Front Desk Manager – Front Office Manager - Operations Manager-Assistant General Manager – General Manager – Area Vice President of Operations

Key Duties & Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests' needs, respond promptly, and acknowledge all guests, regardless of busyness or time of day.
• Maintain positive guest relations at all times.
• Maintain complete knowledge of hotel features/services, room rates, special packages, promotions, daily house count, expected arrivals/departures, and scheduled group activities.
• Obtain assigned bank and ensure accuracy of contracted monies; keep bank secure at all times.
• Answer department telephone within 3 rings, using correct greeting and etiquette.
• Process all guest check-ins, verify registration information, and handle payments.
• Assist guests with luggage, handle overbooked or walked-in guests, and record wake-up calls.
• Manage guest faxes, communicate guest requests to departments, resolve room status discrepancies, and process check-outs and adjustments.

Education And Experience

• High School Graduate or GED.
• One year of experience in a similar hotel position.
• Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, or disability.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Hospitality