FRONT DESK AGENT

Crescent Hotels & Resorts; Brookfield (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

Crescent Hotels & Resorts is seeking a Front Desk Agent to join their team in Brookfield, Wisconsin. The ideal candidate will be passionate about customer service, possess excellent computer skills, and have prior experience in a customer-facing role. This full-time position offers competitive wages, comprehensive benefits, and opportunities for growth within a diverse and inclusive environment.

Benefits

Highly competitive wages

Comprehensive benefits for eligible associates and family

401K matching program

Flexible scheduling

Discounts at Crescent managed properties and Marriott worldwide

Qualifications

• Prior experience as a Front Desk Agent or in a customer-facing role in a high-volume environment.
• Passionate about customer service and adaptable to flexible shifts.

Responsibilities

• Greet and register guests, handle check-outs, and ensure guest satisfaction.
• Manage payments and promote hotel services using up-selling techniques.
• Respond to guest inquiries and resolve issues promptly.

Skills

Customer Service

Adaptability

Teamwork

Computer Skills

Tools

Fosse

Job description

Join to apply for the FRONT DESK AGENT role at Crescent Hotels & Resorts

At Crescent Hotels & Resorts, we are a team of hospitality professionals committed to delivering exceptional experiences for our guests. We value our Associates as the shining stars of our success and encourage you to bring your true self to work. We offer health & wellness programs, top-tier learning and development, and travel discounts to support your journey. We are excited for you to start your career with us where You Belong. We Care. Shine Bright.

What We Offer

• Highly competitive wages
• Comprehensive benefits for eligible associates and family
• 401K matching program
• Flexible scheduling
• Discounts at Crescent managed properties and Marriott worldwide

Your Daily Responsibilities

As a Front Desk Agent, you will greet and register guests, handle check-outs, and ensure guest satisfaction while maintaining hotel financial standards. Tasks include inputting and retrieving guest information, managing payments, and promoting hotel services using up-selling techniques. You will respond to guest inquiries, resolve issues promptly, and handle complaints to ensure a memorable guest experience.

Ideal Candidate

You have prior experience as a Front Desk Agent or in a customer-facing role in a high-volume environment. You are passionate about customer service, adaptable to flexible shifts, possess excellent computer skills, and enjoy working in a team. Marriott experience is a plus.

Our Commitment to Diversity

We strive to create an inclusive environment that respects differences and promotes open conversations about race, equity, diversity, and inclusion. We are dedicated to recruiting and promoting diverse talent to strengthen our culture.

Qualifications

• Preferred experience with Fosse

Employment Details

• Seniority Level: Entry level
• Employment Type: Full-time
• Job Function: Management and Hospitality