Front Desk Agent

Hyatt Place; Chicago (IL); On-site; USD 37,000 - 40,000; Full time

Job summary

A leading hospitality company is seeking a Front Desk Agent to join their team in Chicago. This role is ideal for outgoing individuals who thrive in a dynamic environment. Responsibilities include welcoming guests, managing information, and ensuring a memorable experience. Full-time positions offer competitive pay and benefits, including travel discounts and career advancement opportunities.

Benefits

401k

Health/Dental/Vision/Life/Voluntary Insurance

Management Development Program

TEAM and Travel Discounts

Vacation/Well/Holiday Pay

Career Advancement Opportunities

Referral Bonus Program

Qualifications

• Prior front desk experience preferred, training provided for the right candidate.
• Excellent communication skills in English; Spanish is a plus.

Responsibilities

• Welcoming guests and managing their information.
• Distributing keys and assigning rooms.
• Handling inquiries to ensure excellent guest experience.

Skills

Communication

People Skills

Flexibility

Tools

Microsoft Office

OnQ

Opera

Fosse

Lightspeed

HotSOS

GXP

BOB

Kipsu

Slack

Job description

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About Us:

Our TEAM culture motivates and encourages each individual member to achieve “MORE” in daily life and prosper in their career with a company that values them. Our hope is that each day you will uncover new reasons to love what you do!

T.E.A.M = Together Everyone Achieves More

About the Role:

Seeking charismatic and outgoing hospitality professionals to join our growing TEAM! As a Front Desk Agent, you will be a crucial asset to our innovative TEAM, creating lasting impressions for our guests.

This position will be for evenings and weekends.

Your infectious enthusiasm, genuine smile, attentive service, and passion for hospitality will shine and set the tone for an unforgettable guest experience.

Advancement Opportunities and Professional Career Path:

• Front Office Manager
• Operations Manager
• Assistant General Manager
• General Manager

Our Management Development Program is a perfect way to elevate your career! It helps top talent become future leaders, with opportunities to achieve management roles in less than a year.

TEAM Benefits:

• 401k
• Health/Dental/Vision/Life/Voluntary Insurance
• Management Development Program
• TEAM and Travel Discounts
• Vacation/Well/Holiday Pay
• Career Advancement Opportunities
• Referral Bonus Program

Full-Time positions are benefits-eligible, including time off, travel discounts, and insurance options.

Travel discounts are available across multiple brands and locations worldwide, offering opportunities to relax, visit family, or explore the world.

Responsibilities:

Welcoming guests, managing their information, distributing keys, assigning rooms, and handling inquiries to ensure an excellent guest experience.

Requirements:

• Prior front desk experience in a hotel or luxury setting is preferred but training will be provided for the right candidate.
• Knowledge of software applications like Microsoft Office and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack) is beneficial.
• Excellent communication, listening, reading, and writing skills in English; additional languages like Spanish are highly desired.
• Flexible schedule including days, weekends, and holidays.
• High energy, positive attitude, and strong people skills.
• Ability to prioritize and manage multiple tasks effectively.
• Ability to understand and communicate complex ideas professionally.

Pay rate is $18 per hour.

This position is at a location where Hyatt is not the employer; employment benefits are managed by a third-party management company.

Seniority level:

• Entry level

Employment type:

• Full-time

Job function:

• Management and Manufacturing

Industries:

• Hospitality