Westin Portland Harborview - Front Desk Agent

Aimbridge Hospitality; Portland (ME); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality company is seeking a Front Desk Agent for the Westin Portland Harborview. This entry-level role focuses on delivering exceptional customer service, managing guest interactions, and ensuring a smooth front desk operation. Candidates should possess strong communication skills and a high school diploma. The position offers a comprehensive benefits package, including medical insurance and a 401(k) plan.

Benefits

Daily Pay options

Medical, Dental, and Vision insurance

Disability Income (Short and Long Term)

Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401(k) Retirement Plan

Qualifications

• High school diploma or equivalent; hotel or related experience preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Provide outstanding service to guests, maintaining a friendly demeanor.
• Evaluate situations and resolve guest concerns efficiently.
• Handle reservations, check-ins, and check-outs effectively.

Skills

Customer Service

Communication

Problem-Solving

Multitasking

Financial Skills

Education

High school diploma

Tools

Hotel management software

Microsoft Office

Job description

Westin Portland Harborview - Front Desk Agent

Join to apply for the Westin Portland Harborview - Front Desk Agent role at Aimbridge Hospitality

About the Role

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role manages guest interactions and ensures the front desk operates smoothly.

Key Responsibilities

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor. Proven ability to enhance guest satisfaction.
• Communication: Effectively convey information, address guest inquiries promptly, and communicate clearly with guests and team members.
• Problem-Solving: Evaluate situations and resolve guest concerns efficiently.
• Multitasking: Handle reservations, check-ins, and check-outs effectively.
• Financial Skills: Understand and work with financial information, performing basic arithmetic as needed.

Qualifications

• High school diploma or equivalent; hotel or related experience preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

Full-time employees are eligible for a comprehensive benefits package after an initial waiting period, including:

• Daily Pay options
• Medical, Dental, and Vision insurance
• Disability Income (Short and Long Term)
• Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401(k) Retirement Plan

About the Property

The Westin Portland Harborview offers guests stunning views of downtown, harbor, and Casco Bay, with amenities like a fitness studio, spa, rooftop restaurant, and extensive event spaces, making it a perfect place for work and leisure.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Industry: Hospitality