Front Desk Agent

Hotel Leveque; Fontana-on-Geneva Lake (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading resort team as a Front Desk Agent, where you'll create memorable experiences for guests at a stunning lakeside location. Your role will involve welcoming guests, managing reservations, and providing outstanding service. Enjoy a supportive work environment with opportunities for growth and great benefits.

Benefits

Employee discounts on property

Guest room discounts for friends and family

Free meals during shifts

On-the-job training

Medical, dental, life insurance

401K

Part-time benefits: dental, vision, Teladoc

Qualifications

• High school diploma or equivalent experience.
• Ability to operate necessary computer systems.
• Effective communication skills in English.

Responsibilities

• Check guests in and out with friendly service.
• Process charges and maintain cash receipts.
• Assist guests with local entertainment and amenities.

Skills

Effective communication

Customer service

Education

High school diploma

Tools

PMS systems

Microsoft Word

Excel

Outlook

Job description

Front Desk Agent at the Historic Abbey Resort

JOB SUMMARY: As an Abbey Resort associate, you will be part of an incredible team at an all-service resort situated on the beautiful shores of Geneva Lake. Our goal is to hire individuals who are committed to exceeding guest expectations by creating lasting memories, maintaining a positive attitude, and providing outstanding service every time.

BASIC FUNCTION: Front Desk Agents are a key part of the resort's personality, shaping the initial and final impressions guests have of the resort. They are expected to be attentive to guests' needs, making them feel welcomed, comfortable, important, and relaxed in a professional manner.

QUALIFICATIONS:

• High school diploma or equivalent experience/training
• Ability to operate necessary computer systems
• Effective communication skills in English
• Basic understanding of PMS systems, Microsoft Word, Excel, Outlook
• Ability to handle guest issues and recover guest satisfaction when necessary

ESSENTIAL FUNCTIONS:

• Efficiently check guests in and out, providing friendly service
• Accurately process charges, maintain cash receipts and hotel banks
• Enter and update group reservation files
• Assist guests with local entertainment and amenities (concierge services)
• Follow resort policies and report violations
• Maintain good interdepartmental relationships
• Monitor, sell, and post gift shop items when closed
• Collect guest feedback enthusiastically
• Answer all guest calls, external and internal
• Coordinate with housekeeping on guest room needs
• Make reservations for walk-in and future guests
• Sell gift cards to guests
• Respond to guest texts and concerns promptly
• Follow up with guests regarding requests fulfilled by other departments

MARGINAL FUNCTIONS:

• Interact effectively with people from diverse backgrounds
• Perform other duties as assigned
• Shift hours may vary, including holidays, weekends, and overtime

ENVIRONMENT:

Indoor, well-lit, temperature-controlled lobby setting, standing behind a high desk on hard flooring.

Join The Abbey Resort team!

Explore a career in hospitality with us, where a positive attitude and dedication create memorable experiences. We offer great benefits and opportunities for growth within our resort and worldwide.

• Employee discounts on property and at other First Hospitality locations
• Guest room discounts for friends and family
• Free meals during shifts
• On-the-job training
• Global supportive network
• Full-time benefits: medical, dental, life insurance, 401K
• Part-time benefits: dental, vision, Teladoc