Front Desk Agent Flex

The Pfister Hotel; Milwaukee (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading luxury hotel in downtown Milwaukee is seeking a Front Desk Agent to deliver exceptional guest experiences. The role involves greeting guests, managing check-ins and check-outs, and ensuring a welcoming atmosphere. Ideal candidates will have strong customer service skills and previous hotel experience. Join a historic hotel known for its tradition of gracious service and style.

Benefits

Free Meals During Shifts

Room Discounts

Discounts at Restaurants

Discounted Parking

Coupons for Movies

Qualifications

• Previous hotel or front desk experience preferred.
• Ability to stand for extended periods and move throughout the front office.

Responsibilities

• Greet and welcome guests upon arrival.
• Check guests in and out of rooms.
• Handle guest requests, questions, and complaints professionally.

Skills

Customer Service

Communication

Observational Skills

Education

High School Diploma

Tools

OPERA

Job description

Join to apply for the Front Desk Agent Flex role at The Pfister Hotel

Job Requirements

Do you strive to set yourself apart with gracious service and impeccable style? Are you passionate about delivering exceptional experiences to guests in a premier luxury hotel in downtown Milwaukee? If so, The Pfister is looking for a Front Desk Agent to join our team and continue its iconic legacy.

As a Front Desk Agent, you will greet guests, welcome them for future stays, and provide prompt, courteous service. Your attitude impacts guest experiences; a friendly smile is essential!

Built in 1893, The Pfister Hotel has been a Milwaukee icon for nearly 130 years. We are recognized as one of the best hotels in Milwaukee and the Midwest, with a tradition of gracious service and style. We have maintained AAA Four Diamond status for 46 consecutive years, one of only 11 properties in North America to do so since 1976.

Responsibilities

1. Greet and welcome guests upon arrival.
2. Check guests in and out of rooms.
3. Use computer systems to input and retrieve guest information and requests.
4. Assign rooms based on guest needs.
5. Handle guest requests, questions, and complaints professionally, using tact and diplomacy.
6. Respond to phone inquiries clearly and professionally.
7. Maintain cash handling accuracy, including responsibility for House Bank.
8. Perform other duties as assigned.

Qualifications

• Previous hotel or front desk experience preferred.
• Experience with OPERA or similar hospitality management software preferred.
• Excellent customer service and communication skills.
• Ability to stand for extended periods and move throughout the front office.
• Effective verbal and written English communication skills.
• High school diploma or equivalent required.
• Ability to accurately input information using computer systems.
• Good observational skills for emergency detection.

Benefits

• Free balanced meals during shifts.
• Room discounts at Marcus Hotels & Resorts and Historic Hotels of America.
• Discounts at restaurants, cafes, lounges, golf courses, ski resorts, and spas.
• Discounted parking.
• Coupons for movies and other amenities.

Additional Information

Seniority level: Entry level

Employment type: Full-time

Job function: Management and Manufacturing

Industry: Hospitality

Apply online: ipc.us/t/D28C7F96F7EC4E51