Front Desk Agent

Dutuc; Boston (MA); On-site; USD 33,000 - 46,000; Full time

Job summary

Dutuc is seeking a Front Desk Agent to warmly welcome visitors, assist customers, and provide information on products and services. You will support scheduling, maintain records, and contribute to a positive first impression at the front desk.

The role emphasizes excellent communication, organization, and a customer-focused approach in a professional, collaborative environment.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Friendly, confident, and professional demeanor.

Responsibilities

• Welcome customers, visitors, and clients in a friendly and professional manner.
• Answer incoming calls and respond to routine inquiries.
• Provide information about products, services, and promotional opportunities.
• Identify customer needs and direct them toward appropriate solutions.
• Assist with scheduling, appointments, and customer records.
• Support sales opportunities generated through customer interactions.
• Maintain a clean, organized, and professional front desk area.
• Assist with general administrative and customer service tasks.
• Direct customers and visitors to appropriate team members.
• Collaborate with staff to support smooth daily operations.
• Participate in ongoing training and professional development.

Skills

Verbal Communication

Written Communication

Customer Service

Interpersonal Skills

Multi-tasking

Organizational Skills

Phone Etiquette

Professional Demeanor

Education

High School Diploma

Job description

About Us

Dutuc bridges brand strategy, content, campaigns and growth under one calm, memorable identity. Above the water, sharp marketing. Underneath, relentless execution.

Job Summary

We are seeking a professional and customer-focused Front Desk Agent to welcome visitors, assist customers, provide product and service information, and support daily front office activities. This role is ideal for individuals who enjoy working with people and creating positive first impressions.

Responsibilities

• Welcome customers, visitors, and clients in a friendly and professional manner.
• Answer incoming calls and respond to routine inquiries.
• Provide information about products, services, and promotional opportunities.
• Identify customer needs and direct them toward appropriate solutions.
• Assist with scheduling, appointments, and customer records.
• Support sales opportunities generated through customer interactions.
• Maintain a clean, organized, and professional front desk area.
• Assist with general administrative and customer service tasks.
• Direct customers and visitors to appropriate team members.
• Collaborate with staff to support smooth daily operations.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Friendly, confident, and professional demeanor.
• Excellent customer service and interpersonal abilities.
• Comfortable interacting with customers in person and by phone.
• Strong organizational and multitasking skills.
• Reliable, adaptable, and detail-oriented.
• Previous front desk, customer service, sales, retail, hospitality, or office experience is a plus but not required.