Front Desk Agent

Uniting Holding; Austin, Northern (TX, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

62ML in Austin, TX is seeking a professional Front Desk Agent to create positive first impressions and support customer engagement and sales opportunities. You will greet visitors, provide information, identify needs, and help maintain a welcoming environment, contributing to a seamless customer experience.

The ideal candidate enjoys interacting with people, communicates clearly, and is organized and reliable.

Qualifications

• Strong communication and interpersonal skills.
• Friendly, professional demeanor and customer-focused.
• Willing to learn sales and customer engagement skills.
• Excellent organizational and multitasking abilities.

Responsibilities

• Greet customers and visitors in a friendly, professional manner.
• Provide information about products and services to customers.
• Identify customer needs and suggest appropriate products or solutions.
• Support engagement and promotional activities.
• Assist with sales opportunities generated through interactions.
• Assist with scheduling, records, and routine administrative tasks.
• Follow up with prospective customers when appropriate.
• Maintain a professional, organized front desk.
• Collaborate with team to achieve customer engagement and sales goals.
• Participate in ongoing training and development.

Skills

Communication

Interpersonal skills

Customer service

Organizational skills

Multitasking

Sales basics

Reliability

Education

High school diploma or equivalent

Job description

About Us

At 62ML, we are dedicated to reshaping brands through strategic insight and storytelling. Our mission is to connect human narratives with measurable outcomes, ensuring growth that's purposeful and enduring. We prioritize clarity and intention, guiding each brand on a thoughtful journey toward authentic impact and lasting success.

Job Summary

We are seeking a professional and customer-focused Front Desk Agent to create positive first impressions while supporting customer engagement and sales opportunities. This role is ideal for individuals who enjoy interacting with people, providing information, identifying customer needs, and contributing to a welcoming workplace.

Responsibilities

• Welcome customers, visitors, and clients in a friendly and professional manner.
• Provide information about products and services to interested customers.
• Identify customer needs and recommend appropriate products or solutions.
• Support customer engagement and promotional activities.
• Assist with sales opportunities generated through customer interactions.
• Assist with scheduling, customer records, and routine administrative activities.
• Follow up with prospective customers when appropriate.
• Maintain a professional and organized front desk environment.
• Collaborate with team members to achieve customer engagement and sales goals.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, confident, and professional personality.
• Comfortable interacting with customers and visitors.
• Goal-oriented and willing to learn sales and customer engagement skills.
• Excellent organizational and multitasking abilities.
• Reliable, adaptable, and detail-oriented.
• Previous experience in sales, customer service, retail, hospitality, or front desk support is a plus but not required.