Front Desk Agent

Surib; Dayton (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Surib in Dayton, OH is seeking a professional Front Desk Agent who creates positive first impressions and supports customer engagement. You will greet visitors, answer calls, share information about products and services, and assist with lead generation.

Ideal candidates have strong communication, are friendly and reliable, and comfortable working in a fast-paced office environment. A high school diploma is required, with great interpersonal skills a must.

Qualifications

• High school diploma or equivalent.
• Excellent customer service abilities.
• Strong communication and interpersonal skills.
• Reliable, adaptable, and detail-oriented.
• Experience in customer service or front desk is a plus but not required.

Responsibilities

• Answer incoming calls and respond to customer inquiries.
• Provide information about products, services, and promotional opportunities.
• Identify customer needs and recommend appropriate products or solutions.
• Support customer engagement and lead generation activities.
• Support sales opportunities generated through customer interactions.
• Follow up with prospective customers when appropriate.
• Maintain a professional and organized front desk area.
• Assist with routine administrative activities.
• Collaborate with team members to achieve customer engagement and business goals.
• Participate in ongoing training and professional development.

Skills

Communication

Interpersonal skills

Customer service

Multitasking

Organizational skills

Reliability

Education

High School Diploma

Job description

Job Summary

We are seeking a professional and customer-focused Front Desk Agent to create positive first impressions while supporting customer engagement and business development activities. This role is ideal for individuals who enjoy interacting with people, providing information, identifying customer needs, and contributing to a welcoming environment.

Responsibilities

• Answer incoming calls and respond to customer inquiries.
• Provide information about products, services, and promotional opportunities.
• Identify customer needs and recommend appropriate products or solutions.
• Support customer engagement and lead generation activities.
• Support sales opportunities generated through customer interactions.
• Follow up with prospective customers when appropriate.
• Maintain a professional and organized front desk area.
• Assist with routine administrative activities.
• Collaborate with team members to achieve customer engagement and business goals.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, confident, and professional personality.
• Excellent customer service abilities.
• Comfortable interacting with customers in person and by phone.
• Strong organizational and multitasking skills.
• Reliable, adaptable, and detail-oriented.
• Previous experience in customer service, sales, retail, hospitality, or front desk support is a plus but not required.