Front Desk Agent

Hyatt Centric Faneuil Hall Boston; Boston (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

Join an innovative team as a Front Desk Agent at a leading hospitality establishment. This role is perfect for enthusiastic professionals eager to create unforgettable guest experiences. You'll welcome guests, manage their information, and provide exceptional service, all while being part of a supportive team culture that values growth and development. With opportunities for advancement through the Management Development Program, you can elevate your career in less than a year. Enjoy benefits like travel discounts, health insurance, and a positive work environment that feels like family. If you're passionate about hospitality and ready to make a difference, this is the opportunity for you!

Benefits

401k

Health/Dental/Vision/Life Insurance

Management Development Program

TEAM and Travel Discounts

Vacation/Well/Holiday Pay

Career Advancement Opportunity

Referral Bonus Program

Qualifications

• Prior front desk experience in a Hyatt brand or luxury hotel.
• Strong communication and listening skills are essential.
• Fluency in English; Spanish is highly desired.

Responsibilities

• Welcome guests and manage their information.
• Distribute keys and assign rooms for a smooth check-in.
• Answer general inquiries to ensure an excellent stay.

Skills

Front Desk Experience

Microsoft Office

Communication Skills

Fluency in English

Customer Service

Education

High School Diploma

Hospitality Management Degree

Tools

OnQ

Opera

Fosse

Lightspeed

HotSOS

GXP

BOB

Kipsu

Slack

Job description

Seeking enthusiastic and outgoing hospitality professionals to join our growing TEAM! As Front Desk Agentyou will be a crucial asset to our innovative TEAM, creating lasting impressions for our guests.

Your infectious enthusiasm, genuine smile, attentive service, andpassion for hospitalitywill shine and set the tone foran unforgettable guest experience.

TEAM Culture:

Our TEAM culture motivates and encourages each individual member to achieve “MORE” in daily life and prosper in their career with company that values them. Our hope is that each day you'll uncover new reasons to love what you do!

T.E.A.M = Together Everyone Achieves More

Professional Career Path andAdvancement Opportunities:

• Front Office Manager • Operations Manager • Assistant General Manager • General Manager

Are you looking to plant your roots, be a part of a TEAM that feels like family, and grow your career within a prospering establishment who invests in their associates?

Our Management Development Program is a perfect way to get you to the next level! The MDP Program takes our top talent of today and creates the leaders of tomorrow, YOU could achieve a management opportunity in less than one year! What’s Your More?

TEAM Benefits:

• 401k
• Health/Dental/Vision/Life/Voluntary Insurance
• Management Development Program
• TEAM and Travel Discounts
• Vacation/Well/Holiday Pay
• Career Advancement Opportunity
• Referral Bonus Program

Full-Time positions are benefits eligible including time off, travel discounts, medical and other insurance options are also available.

Travel Discounts- With multiple brands and thousands of locations around the world, TEAM are eligible for special travel discounts and sometimes even F&B discounts! Get away to relax, visit family or see the World!

What you will be doing:

In this role you will welcome guests, manage their information, distribute keys and assign rooms, and answer any general inquiries to ensure they have an excellent stay with us.

Requirements to be successful in this role:

• Prior front desk experience in a Hyatt brand setting or luxury hotel
• Strong knowledge of software applications is beneficial, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack)
• Strong communication and listening skills and excellent speaking, reading, and writing ability
• Fluency in English: additional languages preferred. Spanish language skills are highly desired
• Flexible schedule required for days, weekends, and holidays
• High energy with effective and influential people skills. Positive attitude and the desire to motivate other
• The ability to prioritize and work on several projects simultaneously should pose a challenge without being overwhelming
• Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas

Source: Hospitality Online