Front Desk Agent

MARQUEE HOSPITALITY; Woodbridge (VA); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a dynamic hospitality team as a Front Desk Agent at a leading hotel, where you'll provide exceptional guest service, manage reservations, and assist guests with their needs. This entry-level role offers flexible hours and growth potential in a vibrant environment.

Qualifications

• Entry-level position suitable for motivated individuals interested in hospitality.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Provide excellent guest service and aim to amaze guests.
• Register guests, verify reservations, and handle payments accurately.
• Respond promptly to guest complaints and requests.

Skills

Customer Service

Professionalism

Job description

Join to apply for the Front Desk Agent role at MARQUEE HOSPITALITY

Are you interested in a hospitality career that offers growth potential, flexibility, and the opportunity to meet new people? If you enjoy customer service, smiling, and working in a dynamic environment, apply today to join our fast-growing team!

Duties and Responsibilities

1. Provide excellent guest service and aim to amaze guests.
2. Greet guests with a smile, maintain eye contact, and be professional in appearance.
3. Register guests, verify reservations, and handle payments accurately.
4. Manage cash and deposits, and handle currency exchanges and safety deposit boxes.
5. Respond promptly to guest complaints and requests.
6. Answer phones courteously and assist with reservations, check-ins, and check-outs.
7. Assist with transportation, luggage, and local area information.
8. Handle messages, wake-up calls, and guest mail/faxes.
9. Promote hotel amenities and upsell rooms and services.
10. Follow hotel policies, including safety and security procedures.
11. Maintain effective communication with all departments.
12. Work a flexible schedule, including weekends and holidays.
13. Perform other duties as assigned and ensure consistent attendance.

Qualifications and Requirements

• Entry-level position suitable for motivated individuals interested in hospitality.
• Part-time employment.
• Ability to work flexible hours, including weekends and holidays.
• Strong customer service skills and professionalism.