Front Desk Agent

Hyatt Hotels; Woodbridge (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hospitality company is seeking a Front Office Agent to provide exceptional service to guests during check-in and throughout their stay. The ideal candidate will have strong communication skills and a warm demeanor, ensuring a positive guest experience. Responsibilities include handling inquiries, managing check-ins and checkouts, and promoting hotel services. This role offers an opportunity to be part of a dynamic team in a fast-paced environment, contributing to guest satisfaction and hotel success.

Qualifications

• Experience in hospitality or related fields preferred.
• Effective verbal and written communication skills.

Responsibilities

• Answer guest inquiries regarding restaurants, transportation, entertainment.
• Handle check-ins and checkouts in a friendly, efficient manner.
• Promote and market hotel promotions and guest programs.

Skills

Customer service

Communication

Multitasking

Problem-solving

Education

High School diploma or equivalent

College coursework in a related field

Tools

Computer systems

Job description

Job Title: Front Office Agent

Location: Courtyard Potomac Mills, 14300 Crossing Place, Woodbridge, VA 22192

Compensation: Hourly

Company Overview

Highgate is a premier real estate investment and hospitality management company recognized as an industry innovator. It is a dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with expanding presence in Europe, Latin America, and the Caribbean. The company's portfolio exceeds $20 billion in asset value and generates over $5 billion in revenues. Highgate offers expert guidance throughout all stages of the hospitality property cycle and develops bespoke hotel brands using industry-leading revenue management tools. The company is led by experienced hotel management professionals and maintains offices in London, New York, Dallas, and Seattle.

Position Overview

The Front Office Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout. The role aims to maximize room revenue and occupancy.

Responsibilities

1. Answer guest inquiries regarding restaurants, transportation, entertainment, etc.
2. Follow all cash handling and credit policies.
3. Be aware of all rates, packages, and promotions listed in the Red Book.
4. Familiarize with all in-house groups and event bookings.
5. Monitor closed out and restricted dates.
6. Obtain necessary information for room reservations and follow rate-quoting procedures.
7. Understand hospitality terminology.
8. Know emergency procedures and assist as needed.
9. Handle check-ins and checkouts in a friendly, efficient, and courteous manner.
10. Use proper radio etiquette when communicating with staff.
11. Operate all relevant front desk computer systems.
12. Complete shift checklists and reports timely and accurately.
13. Balance and prepare shift closing paperwork.
14. Promote and market hotel promotions and guest programs.
15. Maintain a clean and organized work area.
16. Assist guests with safe deposit boxes.

Qualifications

• College coursework in a related field is helpful.
• Experience in hospitality or related fields preferred.
• High School diploma or equivalent required.
• Proficiency in computer systems required.
• Customer service experience preferred.
• Maintain a warm, friendly demeanor at all times.
• Effective verbal and written communication skills.
• Ability to multitask and prioritize tasks effectively.
• Maintain regular attendance and professional appearance.
• Comply with hotel standards and safety regulations.
• Show initiative and problem-solving skills.
• Ability to understand and apply complex information.
• Cross-training in other hotel areas is a plus.
• Maintain confidentiality and demonstrate proactive guest service.