Front Desk Agent

Island Hospitality Management; Billerica (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality management company is seeking an upbeat Front Desk Agent to oversee front desk operations. This role involves providing excellent guest service, managing check-ins and check-outs, and preparing reports. Ideal candidates will have strong communication skills and a proactive approach to problem-solving. The position offers flexible scheduling and various benefits, including healthcare and paid time off.

Benefits

Incentive bonuses

Free room nights

Employee discounts

Recognition programs

Discounts for friends and family

Tickets to events

Career growth opportunities

Referral bonuses

Qualifications

• Highly motivated team player with strong initiative.
• Ability to work well in stressful situations.

Responsibilities

• Check-in/Check-out hotel guests.
• Provide information and assistance to guests and vendors.

Skills

Communication

Problem Solving

Teamwork

Job description

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Description

Our team is looking to add an upbeat Front Desk Agent to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in this role, you will need to extend professionalism and courtesy, have outstanding communication skills, and have the ability to work in a fast-paced environment.

This position may require flexible scheduling availability.

Requirements

• Check-in/Check-out hotel guests
• Process all payments according to established hotel requirements
• Provide information and assistance to all guests and vendors
• Prepare all necessary reports during each shift for the management team

Job Qualifications

• Highly motivated team player with strong initiative and desire for achievement
• Effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems
• Ability to work well in stressful situations
• Readily available and approachable for all guests while providing excellent guest service

Physical Demands

The physical demands include standing, sitting, or walking for extended periods. Work hours vary based on guest occupancy, season, staffing, and other factors. Island Hospitality cannot guarantee specific weekly hours.

Training and Benefits

Island Hospitality offers a formalized training and development program, providing growth opportunities. Benefits include healthcare, HSA & FSA plans, dependent care FSA, identity theft protection, commuter benefits, pet insurance, PTO, wellness incentives, paid sick/vacation, family leave, and a 401(k) plan with company match.

Additional Perks

• Incentive bonuses, free room nights, employee discounts, recognition programs
• Discounts for friends and family, tickets to events, career growth opportunities, referral bonuses

Equal Opportunity Employer

Island Hospitality uses E-Verify to confirm work authorization where required.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Hospitality