Front Desk Agent

Holiday Inn Express; Prosper (TX); On-site; USD 18,000 - 25,000; Full time

Job summary

Holiday Inn Express in Prosper, TX is seeking a Front Desk Agent to provide a welcoming, professional experience for every guest. You will handle arrivals and departures, reservations, payments, and guest questions while supporting smooth daily front desk operations.

The ideal candidate will greet guests, check them in/out accurately, process transactions, maintain guest accounts, and coordinate with housekeeping to ensure room readiness.

Qualifications

• Welcome guests in a friendly, professional manner.
• Complete guest check-ins and check-outs accurately and efficiently.
• Process reservations, cancellations, room changes, and guest requests.
• Answer incoming phone calls and provide accurate hotel information.
• Process cash and credit card transactions according to hotel procedures.
• Maintain accurate guest accounts and reservation information.
• Respond promptly and professionally to guest questions, concerns, and complaints.
• Coordinate with housekeeping and maintenance regarding room status and guest needs.

Responsibilities

• Welcome guests in a friendly, professional manner.
• Complete guest check-ins and check-outs accurately and efficiently.
• Process reservations, cancellations, room changes, and guest requests.
• Answer incoming phone calls and provide accurate hotel information.
• Process cash and credit card transactions according to hotel procedures.
• Maintain accurate guest accounts and reservation information.
• Respond promptly and professionally to guest questions, concerns, and complaints.
• Coordinate with housekeeping and maintenance regarding room status and guest needs.
• Provide information about hotel amenities, services, and the surrounding area.
• Monitor the front desk and lobby to maintain a clean, organized, and welcoming environment.

Skills

Guest services

Cash handling

Reservations

Phone etiquette

Problem solving

Job description

The Front Desk Agent is responsible for providing a welcoming, professional, and efficient experience for every guest. This position handles guest arrivals and departures, reservations, payments, guest questions, and service concerns while helping maintain smooth daily front desk operations.

• Welcome guests in a friendly, professional manner.
• Complete guest check-ins and check-outs accurately and efficiently.
• Process reservations, cancellations, room changes, and guest requests.
• Answer incoming phone calls and provide accurate hotel information.
• Process cash and credit card transactions according to hotel procedures.
• Maintain accurate guest accounts and reservation information.
• Respond promptly and professionally to guest questions, concerns, and complaints.
• Coordinate with housekeeping and maintenance regarding room status and guest needs.
• Provide information about hotel amenities, services, and the surrounding area.
• Monitor the front desk and lobby to maintain a clean, organized, and welcoming environment.
• Protect guest privacy and confidential hotel information.
• Follow hotel safety, security, cash-handling, and emergency procedures.
• Complete shift reports, documentation, and other assigned front desk duties.
• Assist other departments when necessary to support hotel operations and guest satisfaction.