Front Desk Agent

Crescent Hotels & Resorts; Houston (TX); On-site; USD 33,000 - 45,000; Full time

Job summary

Crescent Hotels & Resorts is seeking a Front Desk Agent in Houston, TX, to deliver welcoming and personalized service in a luxury Curio Collection by Hilton property. You will manage check-in/check-out, reservations, and guest communications to create memorable stays.

The role requires strong communication, problem-solving, and computer skills, with schedule flexibility including mornings, evenings, weekends, and holidays.

Qualifications

• The Front Desk Agent greets guests and manages check-in/check-out with accuracy.
• Handles reservations, payments, and guest requests with professionalism.
• Coordinates with housekeeping, engineering, reservations, and F&B to ensure guest needs are met.
• Requires friendly, detail-oriented, and effective communication skills.
• Experience in luxury hotel front desk or customer service is preferred.

Responsibilities

• Welcome guests and manage efficient check-in and check-out.
• Process reservations, payments, and post charges to guest accounts.
• Provide hotel and local information, respond to guest requests, and resolve concerns.
• Communicate with Housekeeping, Engineering, Reservations, and F&B to ensure seamless service.
• Answer phones, recognize special occasions, and promote hotel services and amenities.

Tools

POS systems

PMS software

Job description

Description

A New Team. A New Vision. Endless Opportunities. Join The Blossom Today.

The Front Desk Agent is responsible for providing welcoming, efficient, and personalized service to hotel guests throughout their stay. This role manages the check-in and check-out experience, processes reservations and payments, provides hotel and local information, responds to guest requests, and assists in resolving concerns with professionalism and care.

The Front Desk Agent will communicate closely with Housekeeping, Engineering, Reservations, Food & Beverage, and other departments to ensure guest needs are handled promptly and seamlessly. Responsibilities also include maintaining accurate guest accounts, answering phones, recognizing special occasions and guest preferences, and promoting hotel services and amenities.

The ideal candidate is friendly, confident, detail-oriented, and comfortable working in a fast-paced luxury hotel environment. Previous hotel, front desk, or customer service experience is preferred, along with strong communication, problem-solving, and computer skills.

As part of a luxury Curio Collection by Hilton property, you’ll have the opportunity to create meaningful connections and memorable moments while delivering the elevated service our guests expect.

Schedule flexibility, including mornings, evenings, overnight shifts, weekends, and holidays, may be required.

Welcome with warmth. Serve with purpose. Create a stay worth remembering.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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