Front Desk Agent

Spirehotels; Birmingham (AL); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Flexible spending accounts

Matched 401K

Paid time off

Hotel discounts

Job summary

A premier hotel management company is seeking a Front Desk Associate in Birmingham, Alabama. In this role, you will warmly welcome guests, ensuring exceptional service and satisfaction throughout their stay. Responsibilities include managing check-ins and check-outs, addressing guest inquiries, and creating memorable experiences. Ideal candidates have prior customer service experience, preferably in hotel settings, and are comfortable using computer systems. This position offers a comprehensive full-time benefits package, which includes wellness programs and hotel discounts.

Qualifications

• One year of experience in a customer-facing role required.
• One year of Front Desk experience in hotels preferred.
• Full understanding and comfort working on a computer.

Responsibilities

• Deliver unparalleled service to our guests.
• Respond promptly to guest questions and requests.
• Streamline the check-in and check-out process.
• Answer incoming phone calls with promptness and professionalism.
• Excel at multitasking in a dynamic environment.
• Resolve guest concerns with attentive service recovery.

Skills

Customer service

Multitasking

Communication

Computer literacy

Education

High school diploma or its equivalent

Tools

MS Suite-Outlook, Word, Excel

Hotel PMS systems (e.g., OPERA, OnQ)

MS Excel

OPERA

OnQ

Job description

Description

As Birmingham’s longest-running hotel since its opening in 1925, The Redmont effortlessly combines 1920s charm with contemporary luxury. Nestled in the heart of downtown, it provides easy access to the city’s theater district and the Birmingham Civil Rights Institute, both just five blocks away. Guests can enjoy a state-of-the-art fitness center, complimentary WiFi, and stunning rooftop views while savoring a signature cocktail.

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more.

In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Your efforts will create unforgettable and unique memories that leave a lasting impression.

Essential Job Functions:

• Deliver unparalleled service, courtesy, and care to our guests
• Respond promptly and effectively to guest questions and requests
• Streamline the check-in and check-out process for guests
• Answer incoming phone calls with promptness and professionalism
• Excel at multitasking in a dynamic environment
• Resolve guest concerns with attentive service recovery

Physical Demands:

• Ability to lift, carry, push or pull 10 lbs
• Primarily standing for majority of shift

Qualifications:

Education:

• High school diploma or its equivalent

Experience:

• One year of Front Desk experience in hotels preferred
• One year of experience working in customers service or a guest-facing role required
• Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
• Previous experience with hotel PMS systems a plus. Examples: OPERA, OnQ

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.