Front Desk Agent

Spire Hospitality; Birmingham (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Early wage access

Medical insurance

Dental insurance

Vision insurance

Pet discount program

Identity theft protection

Pre-paid legal support

Flexible spending accounts

401K match

Life insurance

Disability insurance

Paid time off

Wellness programs

Hotel discounts

Job summary

The Redmont, Birmingham, managed by Spire Hospitality, seeks a Front Desk Agent to deliver exceptional guest experiences and seamless service throughout their stay.

As part of the front desk team, you will welcome guests, answer inquiries, and coordinate check-in/check-out while maintaining a guest-first approach. Prior hospitality experience is valued; MS Office proficiency and PMS familiarity preferred.

Qualifications

• High school diploma or equivalent.
• 1 year front desk experience preferred.
• Experience with hotel PMS systems (OPERA, OnQ) is a plus.

Responsibilities

• Deliver unparalleled service and care to guests.
• Respond promptly to guest questions and requests.
• Streamline check-in and check-out for guests.
• Answer incoming calls with professionalism.
• Excel at multitasking in a dynamic environment.
• Resolve guest concerns with service recovery.

Skills

Customer service

Multitasking

MS Office

Communication

Education

High school diploma

Tools

OPERA

OnQ

Job description

As Birmingham's longest-running hotel since its opening in 1925, The Redmont effortlessly combines 1920s charm with contemporary luxury. Nestled in the heart of downtown, it provides easy access to the city's theater district and the Birmingham Civil Rights Institute, both just five blocks away. Guests can enjoy a state-of-the-art fitness center, complimentary WiFi, and stunning rooftop views while savoring a signature cocktail.

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more.

In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Your efforts will create unforgettable and unique memories that leave a lasting impression.

Essential Job Functions

• Deliver unparalleled service, courtesy, and care to our guests
• Respond promptly and effectively to guest questions and requests
• Streamline the check-in and check-out process for guests
• Answer incoming phone calls with promptness and professionalism
• Excel at multitasking in a dynamic environment
• Resolve guest concerns with attentive service recovery

Physical Demands

• Ability to lift, carry, push or pull 10 lbs
• Primarily standing for majority of shift

Qualifications

Education

• High school diploma or its equivalent

Experience

• One year of Front Desk experience in hotels preferred
• One year of experience working in customers service or a guest-facing role required
• Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
• Previous experience with hotel PMS systems a plus. Examples: OPERA, OnQ

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.