Front Desk Agent

Pier House; Los Angeles (CA); Hybrid; USD 33,000 - 44,000; Full time

Job summary

Pier House in Beverly Hills is seeking a courteous Front Desk Agent to warmly greet guests, check them in and out, and assist with reservations. You will handle cash and charges accurately and maintain a smooth front desk operation in a luxurious setting.

Strong customer service skills, flexibility for nights and weekends, and bilingual Spanish are preferred. Hilton experience is highly valued, with opportunities to contribute to memorable guest experiences at Cameo Beverly Hills.

Qualifications

• High work ethic and self-initiative.
• Ability to work varied schedules including nights, weekends, holidays.
• Team player who delivers great experiences for guests.
• Hilton experience preferred.
• Bi-lingual in Spanish preferred.

Responsibilities

• Greet guests and check them in/out promptly; assist with pre-registration and block reservations as needed.
• Post charges accurately and promptly.
• Know Front Office system for daily transactions and less common tasks.
• Manage cash handling: cash, checks and credit cards with correct change.
• Review reservations with special requests and block rooms accordingly.
• Understand hotel rates and discounts and apply them correctly.
• Take same-day reservations quickly; follow cancellation and relocation procedures.

Skills

Customer service

Cash handling

Reservation management

Bilingual Spanish

Teamwork

Front Office systems

Tools

Front Office software

Job description

The timeless glamour of Beverly Hills comes alive in stylish, European comfort with contemporary amenities, elegant service and personalized experiences. A modern version of old-world simplicity and stylish European glamour, our Beverly Hills accommodations provide guests with comfortable, elegant and effortless living that blends contemporary amenities with discreet, personalized service.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Location

Cameo Beverly Hills-BHM

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Hilton Experience HIGHLY PREFERRED
• Bi-lingual in Spanish preferred

$27.51/hour

Status

Full-time

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