Front Desk Agent

White Lodging; Saratoga (WY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Vacation/PTO

Wellness Benefits

DailyPay

Tuition Reimbursement

Hotel Discounts

401(k)

Job summary

White Lodging in Wyoming is seeking a Front Desk Agent to deliver exceptional guest service and help create memorable experiences. You will check guests in/out, answer questions, and ensure smooth, friendly operations at the front desk.

Strong communication and a positive attitude are essential. Prior hospitality experience is helpful but not required; the role requires the stamina to stand and move quickly and readiness to work weekends and holidays as needed.

Qualifications

• Excellent communication skills.
• Passion for customer service.
• Flexible and adaptable.
• Team player attitude.
• Outgoing personality with a positive outlook.
• Hospitality experience welcome but not required.
• Ability to stand and move quickly for long periods; weekend/holiday availability.

Responsibilities

• Provide the highest quality of service to guests, anticipating and exceeding expectations.
• Check guests in and out efficiently and warmly.
• Follow cash handling and accounting procedures including hotel credit and check cashing.
• Develop knowledge of hotel staff, services, hours, locations, rates, amenities, and surroundings.
• Assist in maintaining lobby and entrance cleanliness.
• Ensure security and confidentiality of guest and hotel information.
• Respond to and resolve guest concerns or complaints.
• Perform other duties as assigned.

Job description

Description

Summary: At White Lodging, we know that the hospitality business, like life, is how you make people feel. That’s where you come in. Here you’ll have the opportunity to make unforgettable memories for our guests by providing exceptional service and fostering meaningful connections. In return, we aim to create an environment that allows you to be your best self and grow personally and professionally. Join our team and help us bring the virtue of hospitality to life.

Responsibilities

What You’ll Do

• A Front Desk Agent will provide the highest quality of service to the guest, anticipating and exceeding their expectations
• Check the guest in and out efficiently and in a friendly manner
• Understand and consistently follow all cash handling and accounting procedures including the hotel credit and check cashing procedures
• Develop a thorough knowledge of hotel staff, hotel services, hours of operation, room locations, room rates, amenities, and hotel surroundings
• Assist in maintaining the cleanliness of the lobby and entrance
• Ensure security and confidentiality of all guest and hotel information
• Effectively respond to and resolve guest concerns or complaints
• Perform other duties as assigned

What You’ll Bring

• Strong communication skills
• A passion for customer service
• The ability to be flexible and adapt to any situation
• A desire to work as part of the front desk team
• An outgoing personality with a positive attitude
• Previous hospitality experience always helps, but not required
• The ability to stand and move at a fast pace for long periods of time. Working long hours may also be required based on business needs. Must be available to work weekends and holidays as necessary

Other information

• Comprehensive Medical, Dental, and Vision Insurance
• Vacation and Paid Time Off (PTO) plans
• Wellness benefits including complimentary counseling sessions and virtual doctor visits
• Option for DailyPay- choose when you get your paycheck
• A Tuition Reimbursement Program
• Discounts on hotel rooms, dining, and entertainment experiences.
• A 401(k) savings plan

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.

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