Front Desk Agent

White Lodging; Louisville (KY); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Life Insurance and Disability

Paid Parental Leave

DailyPay option

Employee Assistance Program (EAP)

401(k) with company match

Vacation/PTO with rollover

Complimentary wellness tools

Unlimited referral bonuses

Leadership development and tuition Re-

Discounts on hotel rooms, dining, and…

Growth opportunities across multiple市場

Job summary

White Lodging is hiring a Front Desk Agent in Louisville, KY to welcome guests and ensure a memorable stay with exceptional service.

As the first contact, you will check guests in and out, handle inquiries, and coordinate with hotel staff to provide accurate information on services, hours, and local attractions. Prior hospitality experience is helpful but not required; strong communication is essential.

Qualifications

• Excellent communication and guest service orientation.
• Comfortable with fast-paced front desk duties and cash handling.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Provide high-quality service to guests and anticipate needs.
• Check guests in and out efficiently and warmly.
• Follow cash handling and hotel accounting procedures.
• Learn hotel staff, services, hours, rooms, rates, and amenities.
• Assist in lobby cleanliness and security of information.
• Resolve guest concerns or complaints effectively.
• Perform other duties as assigned.

Skills

Strong communication skills

Customer service mindset

Flexibility & adaptability

Team-oriented

Outgoing personality

Hospitality experience helpful

Stamina for long hours

Job description

Who We Are

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. As a Front Desk Agent, you will be the first point of contact for guests, ensuring their stay begins with a warm welcome and ends with exceptional service.

Description

Summary:

Who We Are

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. As a Front Desk Agent, you will be the first point of contact for guests, ensuring their stay begins with a warm welcome and ends with exceptional service.

What You’ll Do

• Provide the highest quality of service to guests, anticipating and exceeding their expectations.
• Check guests in and out efficiently and in a friendly manner.
• Understand and consistently follow all cash handling and accounting procedures including hotel credit and check cashing procedures.
• Develop thorough knowledge of hotel staff, services, hours of operation, room locations, rates, amenities, and surroundings.
• Assist in maintaining the cleanliness of the lobby and entrance.
• Ensure security and confidentiality of all guest and hotel information.
• Effectively respond to and resolve guest concerns or complaints.
• Perform other duties as assigned.

What You’ll Bring

• Strong communication skills.
• A passion for customer service.
• The ability to be flexible and adapt to any situation.
• A desire to work as part of the front desk team.
• An outgoing personality with a positive attitude.
• Previous hospitality experience is helpful but not required.
• Ability to stand and move at a fast pace for long periods of time, with availability to work long hours, weekends, and holidays as necessary.

Other information

What You Can Look Forward To

• Medical, Dental, and Vision insurance (starting Day 1)
• Life Insurance and Disability Insurance
• Paid Parental Leave
• DailyPay option
• Employee Assistance Program (EAP)
• 401(k) with company match
• Vacation/Paid Time Off (PTO) with rollover
• Complimentary wellness tools
• Unlimited referral bonuses
• Leadership development and tuition reimbursement
• Discounts on hotel rooms, dining, and other travel/entertainment experiences
• Multiple hotels in each market = more opportunities for growth

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.