Front Desk Agent

White Lodging; Clemson (SC); On-site; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Life and Disability Insurance

Paid Parental Leave

DailyPay option

Employee Assistance Program (EAP)

401(k) with company match

Vacation/Paid Time Off (PTO)

Complimentary wellness tools

Unlimited referral bonuses

Leadership development and tuition reimbursement

Discounts on hotel rooms and dining

Job summary

A premium hospitality company in South Carolina is seeking a Front Desk Agent to provide an exceptional start and end to guests' stays. Responsibilities include checking guests in and out, maintaining lobby cleanliness, and addressing guest concerns. Candidates should possess strong communication skills and a passion for customer service. Flexibility to work long hours, weekends, and holidays is essential. Join a diverse work environment with a range of employee benefits including insurance, 401(k), and growth opportunities.

Qualifications

• Previous hospitality experience is helpful but not required.
• Ability to stand and move at a fast pace for long periods.
• Availability to work long hours, weekends, and holidays.

Responsibilities

• Provide the highest quality of service to guests.
• Check guests in and out efficiently.
• Ensure security and confidentiality of all guest information.
• Respond to and resolve guest concerns.
• Maintain cleanliness of the lobby and entrance.

Skills

Strong communication skills

Passion for customer service

Ability to be flexible and adapt

Outgoing personality with a positive attitude

Job description

Who We Are

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. As a Front Desk Agent, you will be the first point of contact for guests, ensuring their stay begins with a warm welcome and ends with exceptional service.

Responsibilities

What You’ll Do

• Provide the highest quality of service to guests, anticipating and exceeding their expectations.
• Check guests in and out efficiently and in a friendly manner.
• Understand and consistently follow all cash handling and accounting procedures including hotel credit and check cashing procedures.
• Develop thorough knowledge of hotel staff, services, hours of operation, room locations, rates, amenities, and surroundings.
• Assist in maintaining the cleanliness of the lobby and entrance.
• Ensure security and confidentiality of all guest and hotel information.
• Effectively respond to and resolve guest concerns or complaints.
• Perform other duties as assigned.

What You’ll Bring

• Strong communication skills.
• A passion for customer service.
• The ability to be flexible and adapt to any situation.
• A desire to work as part of the front desk team.
• An outgoing personality with a positive attitude.
• Previous hospitality experience is helpful but not required.
• Ability to stand and move at a fast pace for long periods of time, with availability to work long hours, weekends, and holidays as necessary.

What You Can Look Forward To

• Medical, Dental, and Vision insurance (starting Day 1)
• Life Insurance and Disability Insurance
• Paid Parental Leave
• DailyPay option
• Employee Assistance Program (EAP)
• 401(k) with company match
• Vacation/Paid Time Off (PTO) with rollover
• Complimentary wellness tools
• Unlimited referral bonuses
• Leadership development and tuition reimbursement
• Discounts on hotel rooms, dining, and other travel/entertainment experiences
• Multiple hotels in each market = more opportunities for growth

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.

Location Code: 5501