Front Desk Agent

White Lodging Services, Inc.; Louisville (KY); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance (Day

Life Insurance

Parental Leave

401(k) with company match

Vacation/PTO with rollover

Discounts on hotel rooms and dining

DailyPay option

Job summary

White Lodging Services, Inc. is hiring a Front Desk Agent to greet guests and kickoff their stay with warmth and exceptional service. You will support check-in/check-out, security, and lots of guest interactions in a fast-paced hotel setting.

The role emphasizes strong communication, teamwork, and a proactive attitude to ensure guest satisfaction and smooth operations, with opportunities to learn hotel operations and guest services.

Qualifications

• Strong communication skills required for guest interactions and teamwork.
• Passion for customer service and a friendly, welcoming demeanor.
• Ability to be flexible and adapt to varying guest needs and schedules.
• Desire to work as part of the front desk team in a fast-paced environment.
• Outgoing personality with a positive attitude; prior hospitality experience helps but is not required.
• Ability to stand, move at a fast pace for long periods, and work long hours including weekends/holidays.

Responsibilities

• Provide the highest quality of service to guests, anticipating and exceeding expectations.
• Check guests in and out efficiently and in a friendly manner.
• Follow cash handling and accounting procedures including credit and check cashing.
• Develop knowledge of hotel staff, services, hours, locations, rates, amenities, and surroundings.
• Assist in maintaining lobby and entrance cleanliness.
• Ensure security and confidentiality of guest and hotel information.
• Respond to and resolve guest concerns or complaints.
• Perform other duties as assigned.

Skills

Strong communication

Customer service

Flexibility

Teamwork

Positive attitude

Hospitality experience (preferred)

Job description

Summary

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. As a Front Desk Agent, you will be the first point of contact for guests, ensuring their stay begins with a warm welcome and ends with exceptional service.

Responsibilities

What You’ll Do

• Provide the highest quality of service to guests, anticipating and exceeding their expectations.
• Check guests in and out efficiently and in a friendly manner.
• Understand and consistently follow all cash handling and accounting procedures including hotel credit and check cashing procedures.
• Develop thorough knowledge of hotel staff, services, hours of operation, room locations, rates, amenities, and surroundings.
• Assist in maintaining the cleanliness of the lobby and entrance.
• Ensure security and confidentiality of all guest and hotel information.
• Effectively respond to and resolve guest concerns or complaints.
• Perform other duties as assigned.

What You’ll Bring

• Strong communication skills.
• A passion for customer service.
• The ability to be flexible and adapt to any situation.
• A desire to work as part of the front desk team.
• An outgoing personality with a positive attitude.
• Previous hospitality experience is helpful but not required.
• Ability to stand and move at a fast pace for long periods of time, with availability to work long hours, weekends, and holidays as necessary.

Other information

What You Can Look Forward To

• Medical, Dental, and Vision insurance (starting Day 1)
• Life Insurance and Disability Insurance
• Paid Parental Leave
• DailyPay option
• Employee Assistance Program (EAP)
• 401(k) with company match
• Vacation/Paid Time Off (PTO) with rollover
• Complimentary wellness tools
• Unlimited referral bonuses
• Leadership development and tuition reimbursement
• Discounts on hotel rooms, dining, and other travel/entertainment experiences
• Multiple hotels in each market = more opportunities for growth