Front Desk Agent

White Lodging Services, Inc.; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

DailyPay

401(k) with company match

PTO with rollover

Wellness tools

Tuition reimbursement

Hotel room discounts

EAP

Health insurance (medical)

Life & disability insurance

Parental leave

Job summary

White Lodging Services, Inc. is seeking a Front Desk Agent to warmly welcome guests, manage reservations, and ensure smooth check-in/check-out processes. You will need strong communication skills and a customer-first mindset to thrive in a fast-paced, guest-facing environment.

This role offers opportunities to start or grow a career in hotel front desk operations, with flexible scheduling and growth potential across multiple properties in the market.

Qualifications

• Excellent communication skills required.
• Customer-first mindset emphasized.
• Ability to adapt to various situations and schedules.
• Front desk team collaboration is essential.

Responsibilities

• Provide high-quality service to guests and exceed expectations.
• Check guests in and out efficiently and warmly.
• Follow all cash handling and hotel accounting procedures.
• Know hotel staff, services, hours, rates, amenities, and surroundings.
• Assist in lobby and entrance cleanliness.
• Ensure security and confidentiality of guest and hotel information.
• Respond to and resolve guest concerns or complaints.
• Perform other duties as assigned.

Skills

Strong communication

Customer service

Flexibility

Team player

Outgoing personality

Hospitality experience helpful

Job description

Description

Summary

Who We Are

Join White Lodging — a hospitality company developing and operating award-winning, premium-brand hotels, rooftop bars, and restaurants in top U.S. cities. We know that the hospitality business, like life, is about how you make people feel. Enjoy a supportive team culture, flexible scheduling, and real career growth opportunities across multiple hotel properties in your market.

We are looking for a Front Desk Agent to join our team. In this role, you will welcome and register hotel guests, manage reservations, and ensure a seamless check-in and check-out experience. The ideal candidate has strong communication skills, a customer-first mindset, and the ability to thrive in a dynamic, guest-facing environment. This is a great opportunity for anyone looking to start or grow a career in hotel front desk operations, hospitality management, or guest services.

Responsibilities

What You'll Do

• Provide the highest quality of service to guests, anticipating and exceeding their expectations
• Check guests in and out efficiently and in a friendly manner
• Understand and consistently follow all cash handling and accounting procedures including hotel credit and check cashing procedures
• Develop thorough knowledge of hotel staff, services, hours of operation, room locations, rates, amenities, and surroundings
• Assist in maintaining the cleanliness of the lobby and entrance
• Ensure security and confidentiality of all guest and hotel information
• Effectively respond to and resolve guest concerns or complaints
• Perform other duties as assigned

What You'll Bring

• Strong communication skills
• A passion for customer service
• The ability to be flexible and adapt to any situation
• A desire to work as part of the front desk team
• An outgoing personality with a positive attitude
• Previous hospitality experience is helpful but not required
• Ability to stand and move at a fast pace for long periods of time, with availability to work long hours, weekends, and holidays as necessary

Other Information

What You Can Look Forward To

• DailyPay - get paid when you need it
• Advanced scheduling with easy shift swapping via our app
• Unlimited employee referral bonuses
• 401(k) with company match
• Paid time off (PTO) with rollover
• Complimentary wellness tools
• Leadership development & tuition reimbursement
• Discounts on hotel rooms, dining, and travel
• Growth opportunities across multiple hotel properties in your market
• Employee Assistance Program (EAP)
• Full-time associates also receive:
  • Medical, dental, and vision insurance - starting day 1
  • Life and disability insurance
  • Paid parental leave