Residence Inn Louisville Downtown - Front Desk Agent

Aimbridge Hospitality; Louisville (KY); On-site; USD 28,000 - 38,000; Full time

Job summary

A leading hospitality company is seeking a Front Desk Agent to enhance guest experiences at their Louisville location. The role involves providing exceptional customer service, managing front desk operations, and ensuring a welcoming atmosphere for all guests. Candidates should possess strong communication skills and a high school diploma, with prior hotel experience preferred. Benefits include medical coverage, paid time off, and a 401k plan.

Benefits

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Qualifications

• High school diploma or equivalent required.
• Experience in hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office.

Responsibilities

• Provide outstanding service to guests.
• Manage multiple tasks efficiently including reservations.
• Resolve guest concerns and inquiries promptly.

Skills

Customer Service Excellence

Communication

Problem-Solving

Multitasking Ability

Financial Skills

Education

High school diploma or equivalent

Experience in a hotel or related field

Tools

Hotel management software

Microsoft Office suite

Job description

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS / RESPONSIBILITIES

• Customer Service Excellence : Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication : Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving : Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability : Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills : Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following :

• Now offering Daily Pay ! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION :

Located one block from Louisville Slugger Field and a 10-minute walk from the Actor's Theater, this hotel features an indoor pool and suites with flat-screen TVs and free WiFi. The Downtown Louisville Residence Inn offers accommodations with a sofa bed and a complete kitchen equipped with stove top, microwave, and dishwasher. Cookware and dishware are provided. Residence Inn Louisville Downtown hosts an on-site gym and hot tub. A continental breakfast is served daily. The Louisville Zoo is 15 minutes from Residence Inn Louisville Down

Create a job alert for this search

Front Desk Residence • Louisville, KY, US