Front Desk Agent - Hilton Garden Inn Austin Downtown

Remington Hotels; Austin (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hotel chain in Austin is seeking a dedicated Front Office Associate who excels in guest interactions and cash management. The ideal candidate will have a strong work ethic and enjoy being part of a team that ensures exceptional guest experiences. Responsibilities include greeting guests, managing reservations, and handling payments efficiently.

Qualifications

• Must be able to work varying schedules including nights, weekends, and holidays.
• Enjoys working as part of a team.

Responsibilities

• Greet and communicate with guests, checking them in and out of the hotel.
• Manage cash handling and process payments accurately.
• Have knowledge of hotel rates and reservation procedures.

Skills

High work ethic

Self-initiative

Job description

Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Qualifications

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!